|Address:||746 Danbury Rd, Ridgefield, CT 06877|
|Working:||9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–6PM 9AM–5PM Closed|
A Private User
Fantastic customer service!! I purchased a Certified Pre-Owned BMW from an out-of-state dealer, sight-unseen. The car arrived with a multitude of problems, including a bad starter, a non-functional seatbelt extender, two lights out, presets not holding on the radio, and a noisy DVD navigation drive. I brought the car into Ridgefield a few days after I got it, hoping to at least have some of the simple issues fixed. Not only did they solve the things I complained about, but they went over the car completely, making sure that everything checked out and met BMW CPO-spec. They checked out the computer, and even kept it a few days to be sure that the re-programming they did solved the issue. I was also given a loaner to keep for the entire time they had my car. They pointed out a few places on the body where some repainting had been done (and I had not been told by the other dealer!), and even invited me into the shop to look at the car on the lift- the sides, and undercarriage, with the mechanic. I was guided through the entire service process thoroughly- not rushed- and it really made me feel valued as a customer. On top of that, they even gave me a free car wash coupon as a bonus. Now this is customer service!
I was on a mission to buy the nicest e39 wagon I could find. After multiple let downs and a few long distance trips, I stumbled upon a very low mileage 2002 525it for sale on the internet at Ridgfield BMW. I am 3 hours away so I called and was put in touch with Eric Georges (internet sales) who kindly took some extra pictures of the car for me and then put me in touch with Jack Polman (sales advisor). My experience with Jack and the team at Ridgefield was extraordinary, he put the car on a lift and took many extra pictures, gave me his personal opinion of the condition of the car which turned out to be spot on. I drove to Ridgefield with hopeful expectations and when I arrived, there it was, just what I was looking for! I took Jack on (most likely) the longest test drive of his career, we then made a deal that included some cosmetic and mechanical work. I was amazed that they were able to complete all of the work that day (which saved me 6 hours of driving) and Jack stayed 3 hours late to make sure everything worked out well. Zach Palmer did the final delivery and knew this 13 year old car inside and out. I could not have asked for a better experience. Thank you!
I did not buy my current BMW from BMW of Ridgefield, so I cannot speak for the sales staff. I have taken my car for scheduled service twice and in both instances I found everyone I encountered to be polite and helpful. They are definitely aspiring to a higher level of service than other dealerships I have dealt with. The simple joy of being able to drive your car into an enclosed area, hand the keys off to someone and then be led inside, with someone holding the door, is a great way to start off your experience. Having purchased my car from the former BMW of Watertown and my service experience there being less than desirable, I would certainly consider BMW of Ridgefield for my next BMW purchase. (As the saying goes, once you drive one, you do not want anything else).
Martina Dubs Kaeslin
BMW of Ridgefield CT is simply the best place to buy a car. Our client Adviser Vicente Ballesteros was very professional and great to work with when we bought our brand new BMW this last summer, we could not be happier or more satisfied with his service. Also Azi Parvez, Director of Finance, was beyond courteous and professional. The service of the whole team is amazing, not only when you buy the car but also when you have it serviced. This garage has earned our full trust. Therefore, when the time came to purchase a used car for our kids we had no doubt that BMW of Ridgefield would be the right place to go to. Vicente Ballesteros was yet again very helpful, everything was dealt with in record time and we were able to pick up the car the very next day!
John Robertson was my salesperson at BMW of Ridgefield. He was extremely courteous and pleasant, and interested in making my experience there a positive one even though I was only there to purchase a used car I saw on-line for under $7k. Upon pick-up my car was detailed nicely, small imperfections were fixed and as promised, a questionable looking hose was replaced. He gave me a great deal, handled all of my paperwork, and followed up with me several times in the future weeks to make sure I was satisfied with my car and my experience. I was (and am) very pleased with both! Even though it was a bit of a drive for me, I will continue to refer them to my friends, and look to their dealership for my future needs. -Christine C.
Unfortunately I had a very bad experience with BMW of Ridgefield Service Department. I have been a loyal BMW customer for over 6 years. Prior to this expiernce I‘ve always had wonderful experiences with BMW. I was a customer at BMW of Darien, but we recently moved and the BMW of Ridgefield location is much more convenient. I brought my car in because the wheel was trembling and to what I think feels completely unsafe. My concerns were not addressed and completely disregarded. I never felt so insulted and disrespected as to how I was treated and the emails I received. Needless to say I picked up my car and plan to bring it to another location. So disappointing.
About a month ago, I bought my new (used) car from an extremely friendly and knowledgeable, along with patient salesman, Brent. Two days later, going on vacation out of state, someone hits me and takes out my front end. I was in a different state and not only did BMW of Ridgefield keep in contact with me throughout the process of getting my car back, but once it was back in NY, Joe, Peter and Brent kept me informed of where my car was and what was going on with it. If ever you wanted to feel as though you mattered and you were a complete priority, I would suggest getting your new or used BMW from here.
Bought a BMW in June of 2015.Ridgefield BMW is quite a place to buy your car..I had a great experience with this dealership starting with the overall appearance of the facility,which is very clean and orderly.My salesman was Bob Mahoney, who I found to be very knowledgeable of BMW.He also came through for me and kept his word on a couple of requests for the car I was buying.On the business end of my experience everything went very smooth and the car looked amazing at the delivery center. I would definitely recommend Ridgefield BMW to anyone I know and would buy from them again.
A Private User
We have worked with Bob (Robert Mahoney) on several car buying trips to this dealership. He was nothing less than eager to assist and extremely helpful in helping us pick out the auto of our needs and desire. My most recent purchase of an M-style BMW 335i hardtop was a delightful shopping experience. After test driving several similar models and with his expertise, I drove away with a car that should keep me happily driving for many years! Thanks Bob for all the grew help:-)
All the spare parts are expensive compare to other near by BMW dealers, Due to road hazard i have to change one of the Tire when i checked tier price in Ridgefield BMW they are charging 360$ + Tax + Shopping charges, same tire costs in Darien CT BMW $312.80 Including tax this showroom just 25 mils away from Ridgefield. I have checked same tier price multiple showrooms(Darien / Bridgeport) all are charging less then $320 including tax. Service advisor also not friendly.
After feeling like I was poorly treated at BMW Mt. Kisco, I decided to give Ridgefield a try. My sales rep, Vicente ended up taking extremely good care of me. We diligently customized my 4-series exactly how I wanted it & they even provided me with a loaner car until the car was ready to be picked up. I was so happy with how I was treated during the process & was so in love with the car, we went back a week later and my girlfriend ended up leasing a 3 series.
Walked in with the hope of leasing an affordable 3 series and walked out with the perfect car! Our salesman Chris Quaglio was professional, courteous, and welcoming. Picking up the car was quick and pleasurable. I especially enjoyed our technology specialist, who explained the functions of the car in a friendly and fun manner. I would recommend anyone who is looking for a prestine BMW to look no further than the BMW of Ridgefield.
A Private User
This has been the single best experience I have had in the auto industry. Very helpful, very informative, very easy. The process of purchasing our new (used) car was so seamless. Jason went above and beyond and certainly put in the extra touches and effort....spending ample time answering questions and making himself available. The facilities are gorgeous and comfortable. I look forward to my first service experience!
A Private User
Purchased our x3 from them yesterday. We mentally prepared to walk out of that place with a leg or an arm left behind. But I have to say the whole experience was not bad. Close friend of ours recommended the salesman Peter Molony to us. We are definitely happy with our experience with Peter, would recommend him to other friends too. And hopefully the Service dept will be nice as well.
What can i say in looking at a used vehicle on there lot, they offered me $3000.00 on my trade less than the 3 other dealers i had stopped at previously, Naturally i ended up going back to Saybrook, CT and purchasing the same vehicle with similar milage for $5k less. THANK YOU BMW of RIDGEFIELD for letting me save more by shopping elsewehere!
We bought an X5 at the end of December,Chris Quaglio was our sales person, I would like to thank him personally, He was and is great to work with we could not be happier or more satisfied with all his help and all he has done for us.I would highly recommend him to anyone and would not hesitate to go to him in the future....Sue Komsta.
Excellent from beginning to end Marco my advisor got everything done including my rear brakes under warranty, the detailing was beyond excellent, I literally passed my car thinking it was a new one! And the loaner I received was exactly as requested! The dealership is far better then any other neighboring dealerships within 35 miles
I brought in my 2001 540 to find out what was wrong with it. The service department took the extra time to diagnose all of the problems with my old car for a low fee. They were very accommodating and fair. Their facility is beautiful and state of the art. Thank you Steve and the service manager (cant remember his name).
Love these people here. I was not able to buy my BMW from here but, I did buy my extended warranty and also I recently bought a 2008 honda from them(the lot) My sales man was Vinny. Great Sales rep he has made me a life long customer. I will be getting another BMW from them again. Before i forget Service is suburb
Chris Quaglio was great to work with. He is very knowledgable about the product line, and found a creative way to find me a car that is above and beyond what I was looking for. It was a pleasure to work with him, and I would advise anyone to seek out his service when searching for a BMW.
I have had pretty bad luck with pretty amazing cars, and despite my luck, they have consistently been there to help me through it. I have never been to a dealership that large that takes the time to make you feel like you are pretty dad gummed important.
BMW of Ridgefield is a top-notch dealership with excellent personal service, a beautiful facility and it has a terrific inventory of vehicles. I recommend using Vincente Ballesteros if you want the best deal as well as the best BMW has to offer.
Needed a small part today. Everyone from the person I met in the parking lot to the parts department were very aware of my walking in and attentive to my needs. A very pleasant experience. ( the part in question was $3.17)
I had an outstanding experience working with K.J. and Bob Mahoney at BMW of Ridgefield. I would highly recommend this dealership for their service, professionalism, and follow-up. The best BMW dealership I have been to.
Clean shop floor, well lit, excellent staff, this is one of the better dealers that represent the BMW brand in the northeast. Marco, Tom and the support staff are always top notch. They even do Dinan installs.
Absolutely stellar experience with my salesman, Bob Mahoney. Quickly got me into my used Lexus with no BS and treated me better than a luxury hotel concierge. Will be recommending!