|Address:||1712 N Road St, Elizabeth City, NC 27909, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed|
As a woman looking to purchase a used vehicle, I was very concerned about working with a dealership. Hal Chappell was the sales associate that helped me. He really listened to what I wanted, (which was not originally a Nissan), worked on what I could do with my budget, and there was absolutely no pressure to make a decision until I was ready. I actually needed to rent a car in the meantime, and the young lady on the phone was friendly and nice, and the process of renting the car was a breeze. During this time a Nissan Rogue came in with my budget and mileage specifications in IMMACULATE condition. Still, no pressure. The finance department made the application process simple and fast, Mr. Chappell was so helpful in many ways and did i say NO PRESSURE? Courtesy, consideration and friendly faces seem to be staff requirements as I worked with several staff members in finance, test drives with other sales associates, the rental department and the staff in service. I have been employed for many years in hospitality and customer service industries, and the management and staff at Alliance could write a book on providing excellence and consistency in every area of their business. Two thumbs up!
It took three weeks and three service visits to get the service technician to even agree that there was a problem. Now he is trying to blame the noise on the tires and it needing a line up when I have confirmation from 3 different places that it is the bearing in the front right wheel and also the gear shaft is going bad. I have dealt with Biggs and Elizabeth City Motors in the past and both times I had no problems out of their used cars until years later, not with in the first three weeks. I am really shocked at the service, even more so because there were so many people that recommended Nissan to me.This is my first time dealing with Nissan and will definitely be the last. As far as your customer service, I thank Wayne Mclellan for all of his help. As for the company, I am wondering who the real crook is, I know Davenport took the blame but it seems to be some issues that you all need to take care of immediately.
Submitted credit app online Sunday night, got a call Monday morning, explained my situation & was told by finance manager to come in that we could get approved with our trade. When we get there, still said we got approved but without our trade. Long story short, after 5 hours of waiting, a deal cannot be done. Living 45 mins away from the dealership, this is the reason why I wanted to make sure 100% that a deal can be done. Felt like we will were given the run around the entire time & worked with a salesman who also were working with other people. Definately not a straight forward company & after hearing others talk about the dealership, I am glad I did not make a purchase here. Looking somewhere else.
I went in very nervous as a first tume car buyer but Angela was my sales rep and she did a wonderful job explaining everything. Answering all of my questions. And Shawn ( i dont know if i spelled that right) the sales manger managed to get me into a brand new 2017 sentra and my credit SUCKS! He worked all morning long but the team in its entirety from sales to management to financing was helpful, Kind, Courteous and all around it was a great experience. I will definitely be back there for all automotive needs for my family and would highly recommend Nissan of Elizabeth City. By the way they have a playroom and popcorn and my 4 year old had a blast ALL DAY!
A Private User
AWESOME EXPERIENCE! MY HUSBAND & I JUST PURCHASED A VEHICLE FROM ALLIANCE NISSAN . WE ARE TRULY IMPRESSED WITH THE LEVEL OF PROFESSIONALISM AND GENUINE CONCERN FOR OUR HAPPINESS AND SATISFACTION. WE WERE NEVER RUSHED OR PRESSURED IN ANY WAY, WHICH IS SO REFRESHING COMPARED TO OTHER DEALERSHIPS. WE WERE TREATED LIKE ROYALTY , AND I KNOW YOU WILL BE AS WELL..NO MATTER WHAT YOUR FINANCIAL CIRCUMSTANCES , THEY WILL BE HONEST WITH YOU FROM THE START. PLEASE CHECK THEM OUT FIRST & SAVE YOURSELF SOME TIME! ESPECIALLY GRATEFULL TO RICK WHITE & MIKE CRESSMAN
Jessica, their service advisor, went above and beyond in providing professional and extraordinary service, along with the entire Service Dept. While on vacation in Nags Head, we had an issue arise with our Armada and without hesitation Jessica made time to diagnose and help resolve our problem. The clients in that town are extremely lucky to have a dealer so willing to help. Thank you again as we truly appreciate the class of service provided us.
Stopped in to ask about suggested service on my Nissan Frontier. Spoke with Sales Person Ian who led me to the service desk. Waited a long while until I was acknowledged by service person. It was suggested that I leave my phone number. I left my work number a few days ago and no one called back. Based on this initial experience I will find a Nissan dealer in Chesapeake, VA to have my vehicle serviced and then to eventually buy a new one.
Alliance Nissan of Elizabeth City has a great team of car salesmen to help you get what you want. I was very pleased with my experience purchasing my 2016 Toyota Camry. Angela Ferber is the best salesperson that I could have ever asked for. She was very friendly and generous and she had the up most knowledge on the game. Thank you Angela you are #1 and will be referred to everyone that I know that needs an vehicle hassle free .
A Private User
I have never dealt with a more straightforward, honest sales force at a dealership. The entire experience was so refreshing compared to other places I have done business with in the past. No hassling, no pressure. I really felt like they wanted to help me and make sure I was happy with the vehicle and the deal. Arthur and Rick were especially helpful. I definitely recommend Alliance to anyone looking to buy a new Nissan!
My experience with Nissan of Elizabeth city was a great experience I had been to another car dealer trying to buy a car and was turn down I came to Nissan of Elizabeth city and with in a thirty minutes time frame I was handed my set of keys to test drive my car, THANK YOU JESTINE HUGHES and the NISSAN CREW for making this possible Ms. Hughes went all out to help me so I say thank you so much.
Worked with a salesperson named Mary Mayfield. She greeted me and was very helpful. Mary and Sean the Sales Manager helped me lower my payment and get into a newer Nissan Rogue with more features than the one I had. Nissan of Elizabeth City is a great dealership and I highly recommend them to anyone looking to get into a newer vehicle. Thank you Mary & Sean so much for all of your help!!!!
The customer service was awesome. What a phenomenal experience given by Charles Baker and Stephanie Mitchell. Not only was I able to get the pre-car of my dreams, but I was able to get the car I desired. It is my recommendation that these superb professionals be highlighted for their stellar service, and that Nissan of Elizabeth City be recognized for their family and friendly atmosphere.
Awesome experience today at Nissan. Mrs. Stephanie Mitchell really helped me alot in trying to find the right car for my needs. So professional and really dedicated to helping out customer in every way possible. All employees are great and very welcoming and friendly. Will definitely recommend this dealership to everyone i know. 5 stars well deserved.
If you are in need of a fantastic, reliable and affordable vehicle, go to a place that truly takes care of you and your family. Nissan of Elizabeth City went above and beyond to take care of me. Every staff member was phenomenal. A special thank you to Mr. Hal Chappell and Mrs. Angela Ferebee - I will be a customer for life!
We’ve had the vehicle well past 30 days, never got our plates. We had to go in numerous times to resign contracts, their organization is bad, overall just a terrible experience and will not recommend friends/family or personally buy a vehicle there again.
these are the best people I can honestly say I have ever bought a car from. they take the time with you, they explain what you need to know and they also make sure you are satisfied and happy before you walk out the door. thanks to Margo and Angela.
Mike Harrell was simply Amazing to work with, I had both my children with me and he catered to me and children, while providing great service. Also Shawn who put everything together for my finance. Left feeling happy about my purchase
I had a really good experience when i went to nissan. The employees were friendly and addressed my needs in a timely manner. Ms. Mahoganey and mike harrell were very helpful. I would recommend this dealership to anyone.
As a State fan, Hal (although his office is full of UNC stuff) was very good to deal with. Got the right car at the right price for our situation. Jimmy was outstanding in wrapping up the paperwork.
Just wanted to give a shout out to the salesmen at Elizabeth City Nissan dealership. Mr. M. Harrell was outstanding and very patient with me....Thanks to everyone that assisted with the purchase.
Nissan of Elizabeth City has the best customer experience in NC. I would strongly recommend anyone who needs a new vehicle or service to go see the friendly people at Nissan of Elizabeth City.
Keshia Wilkinsuh b I
Helpful but some not. The lady in service are great and the cleaner there is awesome. My kids made a mess and i was trying to clean it and she refused to let me... She is super sweet
Nissan of Elizabeth City met all my expectations for service on my 2017 Rogue. They were very courteous and performed all my maintenance items in a timely matter. Frank
This is an wonderful experience to anyone who is new to buying a car the service is great and you will feel comfortable with your selection. Just wanna say thanks nissan
Have purchased/leased 10 cars in last 12 years, last 2 from Nissan of EC . This is the best, fastest, most knowledgeable , friendly and easiest dealership ever.
Mr. Harrell was a great help, and very cool salesperson. Would definitely recommend him to anyone I know in need of a car. Thanks Nissan of Elizabeth City!!!!!
I have bought 2 Nissan vehicles from Nissan of Elizabeth City. I recently upgraded to a Pathfinder. The staff was helpful and I have loved both vehicles.
Great salesman deal of a lifetime Love the SUV great team to buy a new car from. I have purchased several new cars and this dealership made it so easy.
C J James
Nissan of Elizabeth city was outstanding in helping me buy a Vehicle I would most differently come back to parches in the future. Thank you Nissan
Buying a car is a bad experience in general, something akin to going to the dentist; but Shaun and Angela made this a pleasant experience.
Ron Parson Jr
Excellent customer service experience , excellent pricing, and the staff really cares about making sure you get the right deal for you!
Every one in the dealer is very welcoming and friendly all the process of buying a car was easy and smooth, definitely we recommend
Mohoganey Williams was very polite friendly and kept a smile. She was very helpful and I would refer her any time to anybody.
Making appointment was easy, service work performed on time, vacuumed and washed my Nissan Titan well taken care of.
A Private User
Excellent customer service and no pressure! Very knowledgeable staff and excellent service department also!
Great experience. Mrs. Mohoganey was great and the sales associates were overall friendly and easy going.
Had a lot of cars to choose from, but payments quote for same car alot cheaper nissan in greenville nc.
Charles Baker and the team from Nissan of Elizabeth City was great!! I highly recommend their services.
A Private User
Great people!!!!!!! Got the deal I wanted and a great car. I WILL be back for our next car. Mark&Eunice
Great people and great help and advice. Thank you all for doing everything you did to get me into a car
Oh over the top service. I am home with Nissan again, ask for Mike wonderful salesman and Sean rocks.
Great purchasing experience, wonderful employees, easy transaction...thanks a million!!!
Big thanks to all the guys that work on the trucks at Nissan of Elizabeth City .
Amazing team of people to work with! Highly recommend Nissan of Elizabeth City!
Can the process of buying a car be shorter instead of taking a whole day.
This is where I purchased my Nissan Rogue and get it serviced.
Was a great experience,I am a customer for life now!!!
Excellent service great dealership!!! Thanks again.
A little far especially if you looking for a car
When I saw Hal smile I bought three cars.