Hub City Ford

Category:	Ford Dealer
Address:	4060 S Ferdon Blvd, Crestview, FL 32536, USA
Phone:	+1 844-846-7098
Site:	ehubcity.com
Rating:	3.4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5:30PM Closed

Location

Photos 100

Reviews 47

A Private User

I went there some time back to look at a used vehicle, when the sales rep who took me in the back to see the used vehicle, It was hooked up to a trailer and people were either loading or unloading out of the trailer. When the sales rep told the manger I am interested in looking at the truck (that is suppose to be for sale) he told his rep to hurry up, because he has got to be somewhere in a few minutes with the truck for some meeting. HE NEVER EVEN LOOKED at me, or acknowledged me being there. I went up there 5 times until I finally saw the truck,(because he was driving it everyday) just to be told to turn around and go because he was busy driving the truck!!! Not to mention they tore up the front in of the truck, and I was lied to about that. I am guessing it is because he is spending more time driving himself and hauling loads on this vehicle rather than making a sale. This is not how you treat people, and espically customers. I do not know who out there is going to read this, but I work too damn hard trying to provide for my family and serve my country to be treated like an idiot. It is not the salemen there, it starts with their management. TRUST ME THEY ARE NOT LOOKING OUT FOR YOU OR YOUR INTEREST

Beth Spencer

My son started looking for a 2017 Shelby a few months ago. Came across Hub City Ford and they were very eager to help. Unfortunately they could not get him a 2017, but they said in a few months they would be able to order a 2018 just the way he wanted. They assured me there would not be an addendum put on the car, and the only vehicles they add an addendum to are the Raptors. My husband was also looking for a truck, which they had just what he wanted on their lot. Now that they are able to order a 2018 Shelby, we were told there would be a $10,000 addendum added to the price of the car, after already assuring us that there would not be an added dealer cost. We are going to purchase two cars, but not from them. This is a dealership I advice anyone thinking of purchasing a vehicle, DO NOT GIVE THEM YOUR BUSINESS, they cannot be trusted.

Mason Bragg

I purchased a 2016 F-150 3.5 Crew Cab with Max Tow pkg from Susan in August 2016. She communicated with me every step of the way. She returned my phone calls promptly and addressed any concerns or questions that I had. I was VERY specific in what I wanted and they went out of their way to locate it for me. I absolutely love the truck. The ecoboost 3.5 pulls like a diesel and averages 20 mpg combined. The finance department got me financed with fair terms even with sub par credit. I did spend most of my day there but it was a great experience the whole way through. Thank You Susan and Team! I love my new truck!

Michael Sterner

Friendly staff at first but really shady when negotiations began. Word of mouth on this dealership is pretty bad. In a nut shell we agreed on a price and a extra package for vehicle only to be taken advantage of just so they can make a deal. Havent experienced that at any other dealership this far. Its a shame because i was going to buy a vehicle from them as well until they handled the other vehicle terribly. Go form your own opinion... hope money isnt an issue though.

Brian Keister

I previously wrote a very scathing, but honest review about this Dealership. I have since spoke with the Service manager as well as his supervisor. They informed me that my service experience was one that they are not proud of and they attempted to resolve the issue. The person who caused my experience to be negative has been terminated. I am satisfied with their attempt to correct this issue and will give them a chance to win back my trust and business.

Stephen Brown

I had a wonderful experience today at Hub City Ford. I had been speaking over the phone about a vehicle of interest for a few days leading up and the lady was very helpful and knowledgeable. When I came in to meet with her, she was somehow even nicer in person! Miss Cindy McCraney it was a pleasure to work with you and your team, thank you for providing me with a wonderful experience and respect! I will definitely recommend.

Andrew Mcentire

Sales team did everything possible to make it an enjoyable buying experience for me! Purchased two vehicles and could not be happier about the courtesy and level of customer care I received. Staff was friendly and had in depth knowledge of the vehicles/services they offer. Would definitely recommend this dealer over any other in the panhandle area! Thanks Hub City Ford! Contact Mark Seal for all your Ford needs!!

Adam Henson

Hub City truly cares about their customers. All service needs for our vehicles are done at Hub City Ford. Rebecca and Meagan in the service department are marvelous love them. Clay the parts technician knows his business. Moses the detailing specialist is awesome as you see the cars on the showroom floor is proof. Great dealership all around purchased all vehicles from them. Highly recommend.

Cindy McCraney

Just bought my 2016 Mustang Roush from Matthew Snellgrove at Hub City Ford...He did a great job of explaining everything about the vehicle to me...I love the vehicle and the Hub City Ford Team were awesome at getting great pricing together for me!! If you are looking for a great deal please come down to see the great sales staff at Hub City Ford

David Stubblefield

My experience was great. James was my sales guy and he was awesome. He made everything very simple and fast. I got a no haggle deal and I am very pleased with my purchase. I would rate the finance officer 2 stars due to his lack of friendliness. Made it seem we where bothering him but I dont want to take away from the sales team.

Steve Manring

I called and got a automated reply. I truly hate that. Finally got a real person . Then the woman I was dealing with told me to go online build and buy. If I wanted to deal with a online store I would have just started there. What happens to customer service and human contact. So I guess I will be dealing with another dealership

Andrew Weaver

Awesome Sales Person Experience After helping me find a car that my wife immediately fell in love with. His professional demeanor and treatment of myself and my family did not change. He provided assistance and updates while waiting for all paperwork to be complete. Thank you for a nice shopping experience.

Lisa Sterner

If I could rate them a no star I would. Talk about a scam. People with no integrity, dignity or fundamental principles of the agreement that was made. If you have spare money you want to waste Id recommend shopping at hub city ford. I will never buy another car from there.. lesson learned.

Randy wilke

ABSOLUTELY THE BEST EXPERIENCE I HAVE EVER HAD BUYING A VEHICLE. MY SALES PERSON MATTHEW WAS EXCELLENT ALONG WITH EVERYONE I CAME IN CONTACT WITH ON THE SALES TEAM AT HUB CITY FORD.. MATTHEW WENT ABOVE AND BEYOND TO MAKE MY EXPERIENCE ENJOYABLE NOT ONLY DURING THE SALE BUT AFTER AS WELL

Willie Harrison

I had a wonderful experience dealing with Zack and Cindy at Hub City Ford. They were very up front and honest from the first phone call all the way through the entire process. I can not recommend this dealership enough. Thank you Zack for EVERYTHING you have done!

Timothy Schierer

I bought a Roush F-150 from Hub City Ford. Chase Boyd was my sales rep. I called him the day before, he texted me his info, I texted before I arrived, and he took good care of me. He was very personable and attentive to my needs. I left with an amazing truck.

Mike Price

Purchased a brand new vehicle there would never give them my business again. Over charged on taxes, GM will not return a phone call or email. After spending over 50 thousand there and a GM that will not respond, should tell you something about their business.

Steven Strunk

I purchased a 2010 Ford Flex. Steve was professional and friendly as was everyone involved in the process. This was my first time financing a vehicle purchase. They made the process go quickly and smoothly. Thanks Hub City Ford!

Jaime Taylor

This was our second vehicle purchase from Hub City. The sales team was helpful in helping me understand all the new functions of my truck. I am In love and have sent 3 people there to look at their extensive inventory of trucks.

Sarah Long

Finance guy barely said 2 words to us the entire time we were in his office signing our paperwork. However our sales lady "Susan " was a pleasure to work with. We highly recommend her with any of your vehicle shopping needs!

Shawna Newman

I stopped in Hub City Ford to charge my 2013 Ford Fusion Energi. I was greeted by a salesman- Mark Seal. He was extremely helpful and very knowledgeable. I would highly recommend buying your next vehicle from him!!

Mario Alayon

Really good customer service and the repairs were done fast only issue was when we got the vehicle back there was an issue with our ambient lighting but I am sure the issue will be resolved when I take it back

Cassandra Day

Willing to fit us in to get our tire fixed but they said our tires had no warranty on it and then was going to charge us double of everyone else to fix it. Don’t give them business. Ridiculous and pricey.

Steven Lantz

I just tried to get a quote for maintenance from the service department and the lady on the phone was rude. I will definitely take my business some where else and suggest you do the same.

Jim Francis

I have used the Hub City Ford Service Dept since I purchased my 2013 Fiesta. Always receive top notch service. I will continue to use Hub City Ford for my vehicle service needs.

Erik Dominguez

Great service. They helped me out in every way they could, told me to call if I ever had any questions. Friendly staff, Hassle free, Overall happy with the experience and my car.

Buster B

Was low balled - they also wanted to charge me more than $600 over and above the required fees just to do the paper work. Emailed the sales person, he did not respond.

Lisyeira Reyes

I was a first buyer and Chase Boyd was very patient with me and understanding, he worked with me very well, he made me feel very comfortable, I am very pleased.

Cathy Troutman

The employees were so kind and informative as to solve our problem and says a lot for the company. We are so thankful for their very prompt professionalism.

James May

By far the better Automobile dealership in the area. Far better than WORLD FORD in Pensacola. The personnel here very friendly and very helpful.

steve moczary

A friendly professional staff a great place to have service on your vehicle as well as a great dealership to purchase new and used vehicles.

ECPM Fort Walton Beach, Fl

I love this place! Always friendly and get the repairs done right the 1st time! Chris and his business are awesome....

Brandi Vining

Keep getting spam calls from them. Have never even taken my vehicle there or attempted to make any contact with them.

Scott Hepworth Sr.

Susan makes the process of buying a vehicle more fun. Professional friendly staff that love to help people.

J. Scott

Jacob Brandey was great, had what I wanted to see ready. Good deal with no hassles.