Honda of Watertown

Category:	Honda Dealer
Address:	816 Straits Turnpike, Watertown, CT 06795
Phone:	+1 860-945-3611
Site:	hondaofwatertown.com
Rating:	3.7
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–6PM 7:30AM–6PM Closed

Location

Photos 100

Reviews 50

Michael Vitale Jr

Excellent used car staff, terrible service department. I just bought a used car and the tires are very worn and car pulls left badly, should have been replaced by dealer to be sold as CPO. they told me that the car didn’t pull and tires are fine, it was raining for a week straight and I hydroplaned I think they should be replaced for my own safety and my sons.. dash lights all came on a week after buying car, they said it had a computer update to fix the problem. not sure if i believe it, but we will see it the lights return. also, interior pieces are not original, headlamps are not original, and a remote starter was installed by previous owner that makes it difficult to shut off the car, no body there knows how to work the remote start but its supposedly a dealer installed option.. i was comfortable paying slightly more for CPO, ill probably never buy a used car here again because of the terrible service dept. they should ask themselves why any customer wants waste an hour drive to be told theyre wrong and nothing is wrong with the car.. I will update my review after receiving my car back in better condition, if there was a way to return this car I wouldn’t hesitate, I spent money on a CPO not to have to deal with stupid small problems like these.

Ariana Balayan

John Machdo, who handled my account, was extremely professional and accommodating. He took the time to explain the process and answer all my questions, which I really appreciated. He even gave me a loaner vehicle when the repairs were going to take longer than anticipated. My only complaint is the cost of the repairs were quite high. I had a lot done, but probably could have saved money not going to a dealership. Bottom line is I trust them with my car and will go back, but wont do any repairs that are not absolutely necessary to save money.

Kelly M

Once I purchased my car from them I never heard from them again. No return phone calls or emails. They took my lease in as a trade and said it was all set then I got a $400 bill for turning it in. I have emailed and called and have got nothing in return. I was also promised a voucher for a free trip when I purchased my car and was told it would be mailed to me. I never received it so I emailed requesting that it be mailed to me and still nothing. They did a great job in getting me to buy a vehicle but follow up is AWFUL.

Carissa Pizarro

I will never recommend Honda of Watertown to anyone. The service sucks, and the workers do not know what they are talking about. Even when i made an appointment, they made me wait forever. They sold me a car without the lug nut key to unlock my tire, so when I had a flat, I had to get it towed. Also, the salesman told me that I had 4 years worth of free oil changes, which is why I purchased the car, and they have not gave it to me for free. I recommend curtiss ryan Honda dealership in Shelton over Watertown.

A Private User

This place is very shady, I dealt with some guy named Dave Williams who is the Internet sales manager. He tried to rip me off by making me pay more than the car is actually worth. As someone previously said, make sure you count every penny and dime before making a purchase. And one more thing, make sure you check over all the expenses because they have a tendency to try to sneak in extra options that cost like $500 extra without telling you i.e. VIN etching (its a scam). AVOID THIS PLACE AT ALL COSTS!

Helen Colucci

The atmosphere at Honda of Watertown is both professional and enjoyable. When I went in for an oil change recently, Justin went above and beyond to answer a number of questions I had and was both very professional and friendly. When I wandered out to the floor, Kenny the salesperson politely and thoroughly answered all queries I had and I will be sure to ask for him when I next purchase a car. I also like the very nice, clean waiting area with wonderful free coffee. Thanks Honda!!!

Umar Butt

I am extremely upset with this place. It’s totally ridiculous. Don’t believe what the tell you make sure you get everything in writing when buy a ew or Used car specially when you are deleting with Paul Marino He is worse person to deal with and biggest liar ever. Make sure if you are dealing with him get everything in writing. Never Ever buying car from here anymore in my life. But Service department is nice they are helpfull.

Stephanie Miles

Stephanie was pleasant and efficient. The time it took to get back on the road was remarkably short . I truly enjoyed driving a beautiful, clean loaner car. On the way to Honda, I ran over a rake and thanks to the diagnostics done and an observant technician, my dangerous front tires were replaced and I felt reassured that the rest of the car workings were in order. The experience was amazingly good.

Doris Landaeta

I was able to make an appointment online the day before and drop off the car the night before. While my car was being worked on I was contacted multiple times to discuss the repairs and the costs. They were able to finish all the work by the end of the day and I picked the car up at 7:30 PM (the earliest I could get there). Everyone was polite and pleasant and the car works well. No complaints here!

Cathleen McGrath

i really like the gentleman who waited on me. he found out about something for me which was good. but i asked for the car wash and i asked if they would vacuum and he did not say anything, so i figured it would get vacuumed. it did not. is that part of the car wash> wish he had told me. but other than that it took 2.5 hours. is that usual? but it was pleasant there and everyone was very nice

Raymond Lynch

The Honda service experience was great--problem is they could not find the problem with my 2 cars. Problem--What cause random engine rev up?? Justin was great with his help and explanation. The team saw our 2 cars without an appointment. Good job just to see us. Problem still not solved; however. No reflection on Watertown Honda. Everyone I have talked to can not solve the problem.

Caitlyn Hydeck

My experience was seamless and easy! I went to the dealership, where salesman, Kevin Whipkey, helped me find the car of my dreams! He helped me find the BEST deal for what I was looking for. Now I am the proud owner of a 2013 Honda Civic with only 34,000 miles on it and in MINT condition. I highly recommend this dealership!

A Private User

I just bought a car from Honda of Watertown last night and I was very pleased with this dealership. The customer service was excellent. Our salesperson Rick was a pleasure to work with. Both Mike and Becir the business managers that we dealt with were professional and friendly. I would recommend this dealership.

Rubens Ribeiro

I bought a 2017 Pilot Touring last week and I am very satisfied. I had called and emailed several Honda dealers in central CT and Honda Of Watertown seemed the most attentive. The salesman Dave Bonomo was very friendly in person and over the phone. I got a great deal and spent only 2h in total at the dealer.

Kimberley Holden

A great buying experience. Dave Bonomo was wonderful to work with, as was Jessicah Terrill, Ken DeSantis, and everyone else. Great customer service, very personable and easy to work with. I love my car and will recommend Honda of Watertown to friends and family.

Peter Olguin

Honda of Watertown made it really easy for us to buy our car. Our salesperson was very knowledgeable and responsive and did a great job of explaining the purchase process. The orientation we had before we drove off was extremely useful to get us jump started.

Ehab Mehany

Today I was driving my car and the service light came on, After charge me for $300 to do the 80 miles service, I found out nothing done in the car the oil was in the same level and all the filters wasn’t change plus my windows doesn’t function at all

A. Benjamin Miles, III

Overall I am very satisfied with Honda of Watertown. The Sales Department was very good, however, the Service Department has continued to be exceptional on an ongoing basis. They have gone above and beyond - I would certainly recommend this dealership!

Eva Williams

Recently purchased a 2016 Nissan Altima and I am totally satisfied with my purchase and the ease of dealing with salesman and women who made purchasing my first new car super simple. Thanks Danielle and Benny and everyone at Honda Watertown!

Karen Bellotti

I was greeted by friendly personnel and "processed" in a timely fashion. Todd was especially good in explaining unexpected problems that popped up during my scheduled oil change and made recommendations without being pushy.

Deb Wright

Service was done in a timely manner. I was able to get a loaner car for the day to continue my daily responsibilities. Friendly cashier (Jackie). I got an update on what else needs to be done and which was the priority.

A Private User

Beware of these Guys.. They give a good deal, while you discuss with them, But during their APR/Monthly calculations they will include everything, So be ware of these guys how they are calculating the Monthly payments..

Brittany Barney

Anthony was great and answered all of my questions, as well as Joe . Overall it was an easy and honest transaction and I LOVE my new car! I have already recommended the dealership to multiple people. Thanks guys.

A Private User

Great to deal with. Rick and Kevin were great. Understood what i asked for and needed and met those expectations. I had a Honda previously and my wife has a Pilot and the service dept. has always been excellent.

Christopher Jones

Gave me a blank sales receipt 2 years ago now its time to register still trying to get a receipt they burned me on the sale of a preowned civic got a slip but they are a trashy Dealer salesmen LIE to my face

Matthew Muszala

Excellent experience with Honda of Watertown. Phil Verini is top-shelf - personable, knowledgeable, and a genuine person. It was an absolute pleasure working with him and the HofW team through the process.

Alexander Pabon

The sales person, James Jackson was very helpful and did everything to make us feel comfortable. When speaking with other staff, they also made you feel welcomed. Purchased the 2016 Honda CRV EX-L

Joanne Giannelli

The service department person I dealt with, Lorraine, kept me informed every step of the way while my vehicle was in for repairs. The made sure I had a loaner and had everything I needed.

Janet LaPaglia

Prompt, friendly, did not wait long for service to be completed, everything was explained to me, treated me like they valued my time and my business.

Judy Goodwin

Ask for Lorraine for your service tech. She will make sure the issue is resolved. We have dealt with her, and Honda of Watertown, many times.

Sendero De Fe

I brought my Odyssey for ignition switch replace. Very happy with the service and the guys in the service drive treat me very well. Thanks

Srinivas G

I was greeted by friendly personnel and processed in a timely fashion. Matt & Kevin they both were especially good.

Nathan Peabody

New building & showroom are nice. Large inventory. Salespeople very knowledgeable & not overbearing.

Gina Sweet

Thank you Brandon, Chris & James for making sure I felt good about my purchase. You are the best!