Maple Valley Goodwill

Related:	goodwill rice lake wi
Category:	Thrift Store
Address:	27077 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038
Phone:	+1 425-433-1566
Site:	goodwillwa.org
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 67

MATT TENNANCOUR

I am attempting to contact someone in corporate department who handles customer complaints. On Saturday, September 12th, 2015 I shopped at your 27077 MapleValley-Black Diamond Rd SE Maple Valley, WA 98038 location. Upon checking out I explained to my cashier, Elizabeth whom had a very professional looking hickey on her neck, that I am recovering from foot surgery and needed to get home to rest. I asked her what the return policy was because I was hoping to try on the clothes at home and if any of them did not fit I wanted to know I could return them. Elizabeth informed me that I would get my money back as long as I had the receipt and the tags were not removed. I specifically asked her if I would be receiving cash or a return on my debit card and she informed me I could do whichever would be easiest for me. Out of 12 items purchased 4 items did not fit properly and I returned to the same Maple Valley store on Sunday, September 13th 2015, about 11 in the morning to return those 4 items. The cashier was very friendly and processed my returns but then I was taken aback when she said I would be receiving my return as store credit. I expressed how an employee and informed me else wise just the night prior and that I wished to speak with a manager. I ended up speaking with Greg who appeared to have absolutely zero empathy and completely disregarded my complaints in terms of having employees of your company sell me merchandise under false pretenses. Instead of handling a customer service issue in a professional way I felt Greg was accusing me of trying to steel as he stated to me, in front of other customers in line, that he cant prove I didnt take tags off of clothes and reattach them to my clothes to try and make a quick buck!! Are you serious?? I purchased 12 items from your not even 24 hours prior and am attempting to return FOUR because YOUR EMPLOYEE assured me that I could return said items should they not suit my needs and get MY MONEY BACK AS CASH OR DEBIT provided I do so with seven days and tags are still attached. This has been a horrible experience and as someone who was worked in retail and customer service my entire life I can not believe the lack of respect towards your customers. I asked Greg for the corporate number and he instead gave me the number to the donations hotline. Matt Tennancour

Susan Holter

This is the best Goodwill store ever. Clean, bright, wide aisles. The clothing is clean, pressed, not torn or stained. No big tables full of junk, just nicely hung clothing by size and style. Many things I have found still have price tags on them, meaning never worn. High quality, name brands. Lots of very nice furniture, artwork, kitchen supplies, decor items, and the bedding and linens department is superb. I have furnished my home with many items from this store. I could shop at high end expensive stores, but I love saving money and getting wonderful merchandise in the process.

Jer Adler

I have both shopped at and donated at this location. The store is clean and has great deals. I never walk out empty handed. When I donate her there is this one guy that always comes out to my SUV running and ready ti go, I think his name is Seth but this kid works hard and for a small guy he is as strong as an ox. All in all a great store.

Jeff Rehn

Great experience in the store. When I went around to the back of the building to donate two bags of clothes no one helped me. I waited over 5 minutes and made eye contact with 3 employees who just continued to do what they were doing. I ended up leaving and donating the clothes at Value Village.

Brenda Caldwell

For the most part, customer service is decent and I usually walk out buying something. Unfortunately, prices are as much, sometimes more for more than used items. It turns people off from wanting to purchase anything...not if you can get it new or better quality/condition elsewhere.

A Private User

I have found so many nice high end items there for amazing prices, the staff is helpful and friendly plus they are going through a remodel that will be very nice. I talk about this place all the time as I always find what I am looking for.

Juliet Johnson

this place is expensive! Proof? i often see a lower priced retail price tag underneath/next to a higher priced goodwill price tag. also there is 50% or more "new cheap dollar store" items.

Angel Perez

The store is very clean and is very well preserved and cared articles.

Rob Schmidt

Friendly neighborhood banking services right where you shop. Also, two ATMs at this location that scan checks and take in cash without envelopes!

Carly McCall

I like to go here, its just a little messy and you have to wait too long for a dressing room. I usually find something i like though.

Kayla Clenney

Things are starting to get a little pricey. But Tuesday through thursday certain tags are 99 cents and thats what i got for.

Vannette Shangrow

I love goodwill. Usually the prices are great especially if you catch the right color tags when you shop.

Lanette Rodarte

Good selection of items. Store is pretty clean and organized. I almost always find treasures when I go.

Benjamin Sjavik

Not a great selection as far as older technology goes, but the staff is helpful and the store is clean.

Amanda Finch

This is my favourite Goodwill since they have some really nice stuff (tags still on) for super cheap.

Kristy Zinter

Clean but prices are crazy for a thrift store. You can get lots of same items new at Walmart!

Lohn jones

Not part of the Seattle Goodwill chain thus not subject to all the cherry picking that they do

K And

They have low prices again! They have organized it nice and there is a lot to choose from!

Kellie Hall

Lots of cool stuff to find no matter what season it is and the staff are very nice

John Flood

Everything is displayed nicely. Wide verity of items, useful and collectables.

DOY DIAMOND

A great place to buy really almost new clothes. Good deals everywhere..

Shay Belcher

This is a nice clean thrift store, with excellent items to be found.

Donna Seabolt

Over priced second hand clothing and the CEO keeps all the profits

Mitchell St Clair

Great prices, and actually well kept. Very busy at noon on Sunday.

Terri Young

Clean. Friendly. Always something new and interesting to find.

Mike Wells-Smith

One of the better Goodwill stored. Clean and well organized.

Joe Quan

Large selection of quality mens clothing at this location.

Robin Albright

High priced. Used items at New or close to retail price

Faisal Hanif

Clean store but prices are too high for Goodwill.

Kareena Beckner

Good place to donate and buy. Very clean place.

Mike Simonsen

Clean store. Better quality than most Goodwills.

Lance Moss

Great selection and always clean for a goodwill

Alan Mimms

Biggest and best such store in the Seattle area

Gary dowell

Good prices and great selection. Very clean

Raeann Katz

Lots of good stuff, bit high on prices too bad

Douglas Anderson

Just another Goodwill is all. Nothing special.

Patricia McNamee

Good selection big store. Great parking.

Karen Burnett

Lots of changing inventory. Good finds.

Jayme Robertson

Always has good name brand clothes

Dorene Hofmann

It is what it is ...2nd hand store

Zara Layman

Great place to find beanie babies

David Jacobsen

What a fun place to go thrifting!

Bud H

Organized and clean and friendly

stephen Rademacher

Clean, friendly and organized!

Rachyl Miller

My favorite Goodwill location!

Macksim Algorhythm Nuveau

Great staff, awesome inventory

Cheri Thomas

Very clean and friendly staff.

Jean-Marie NGOK

Convenient and full of stuffs

Carly Banana

A little messy and overpriced

Jeremy Juraszek

Its big but not that great.

Chelsea Woodworth

Always has amazing finds!!!!

Diane Zell

People donate great stuff!

Randy Elkin

Terrible donation center

Terry Kramer

Very organised and clean!

William Slemp

New fresh product often

John Bixler

Always a good selection

Kimberly Servantes

Best goodwill I think

Debby Williams

Clean and great staff

Phyllis Quint

Nice and organized

carina berry

Always new finds

Christy Hammond

Typical Goodwill

Justin Reed

One of the best

C Craig Barton

Overpriced ...

Jaana Juntila

Great bargains

doug mccamley

Nice goodwill

kristine wiles

Good deals

marian wright

Love it

Maple Valley Goodwill

Location

Photos 100

Reviews 67

See also other donations centers:

25 most recent searches