TROSA Thrift Store and Donation Center

Category:	Thrift Store
Address:	3500 N Roxboro St, Durham, NC 27704, USA
Phone:	+1 919-220-6119
Site:	trosathriftstore.org
Rating:	4.2
Working:	Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

TROSA Thrift Store and Donation Center: An In-Depth Review

Overview

TROSA Thrift Store and Donation Center is located at 3500 N Roxboro St, Durham, NC 27704, USA. The store operates with a rating of 4.2 and offers a wide range of items, from furniture and appliances to clothes and antiques. The store is part of a larger organization that aims to provide quality thrift items to the community.

Quality of Service

The store has received mixed reviews regarding the quality of customer service. While some customers praise the staff for being helpful and friendly, others have reported experiences where they felt neglected or poorly treated. The store is often described as well-staffed, but the attentiveness and willingness to assist customers appear to vary.

Accessibility

The store is easily accessible and operates from 10 AM to 7 PM on most days, and from 12 PM to 5 PM on Sundays. It is a large establishment, formerly a Walmart store, which means it has ample space for a wide variety of items. However, the size of the store can be overwhelming for some customers, leading to difficulties in finding specific items without assistance.

Services and Amenities

TROSA Thrift Store offers an extensive range of products:

Furniture
Appliances
Clothes and Shoes
Office Supplies
Artwork
Antiques

The store is organized by categories and even sizes, making it easier for customers to find what they are looking for. However, some customers have noted that the electronics sold have not been tested and are non-refundable.

The store is part of a larger initiative and operates as a non-profit. Prices are generally considered reasonable, although some customers have noted that certain items can be overpriced. The store's large size and extensive inventory make it a popular choice for thrift shopping in the Durham area.

Photos 100

Reviews 64

kim moore

TROSA business on Oxford Commons, 3500 N Roxboro St, Durham, NC 27704, on Saturday April 1, 2017. I asked the cashier if they sold Metal stand up shelves for the garage. She pointed to the household furniture and told me to look over there. I walked to the furniture and did not see any so I started to the other side of the store. I passed another worker and asked her if they had shelves. She told me to go ask them guys over there they are not doing anything. I started to an area that had 5 (FIVE) guys, one was leaning against the counter, one was sitting in a chair looking at something on his cellular phone and the other 3 (THREE) guys was looking at the cellular phone also. The guy that was leaning on the counter I asked him if they had any shelves for the garage he said look over there. I said I am tired of looking over there can you show me? He said he was helping someone, and I asked how? He said he was looking for a customer lost furniture. I asked how? He said he could not help me. The other 4 (FOUR) guys did not even acknowledge me. I said that alright I will look for myself, I also commented that I have never been in a store with so many workers and nobody is willing to help you. I started at the back of the store where he pointed and did not see any shelves. I saw another guy and I asked him if they had any shelves for the garage and he said he believe he saw one. We started to walk down different isles looking for the shelf. I was getting tired of walking (the store is a big store). I went to the front and ask to talk to someone about the lack of help. The guy that was leaning against the counter came from the back of the cashier area and he was with the store manager (did not know he was the manager at the time). I ask if I could talk to the store manager and the guy that was leaning said that is her. I said what do I have to do to get help around here, the store manager said that the leaning guy was helping me and I said he did not help me (did raise my voice). The store manager said you will not holler at me, I said alright we are not going to get an understanding I would like to talk to someone else. He said he is the store manager. I told him it is someone else over him and I ask for a name and a telephone number to get in contact with his supervisor, he said that TROSA policy is not to give out telephone numbers only email addresses. He also told me that just because they were standing around it did not mean they were not helping anyone and I needed to be patience. I said they did not help me. He said he was helping you (raising his voice). I asked him what ever happen to customer is always right (he did not answer). I asked what was his name and he offered me his business card. I took the card and left. As I was leaving I saw two ladies sitting in an office like setting, I went back in and asked them if I could get the owner name and number, the lady started writing down the information. The store manager came over and asked them what they were doing and I told him they were helping me, he started raising his voice higher and asked them what they were doing, I said again they are helping me and asked why he was over here because you were not willing to help me. HE SAID I NEED YOU TO LEAVE YOU ARE HARRASSING MY EMPLOYEES. I was shocked I have never ever been in a place that I was asked to leave. I go to my car and called the owner and his secretary said he did not work on the weekend. I told her my story and asked that the owner call me. As of 12:30 on Monday 4/3/17 I have not received a called from TROSA. I called today to see if he was in and talked to the same secretary and I told her who I was and asked if the owner received the message and she said she did not know what I was talking about. I asked how she did not know since it was her who I originally talked to, she said she transferred my message to someone higher than her. She transferred me she said to the owner and received a voice message left a message and have not heard anything. It is evidence they are not concerned about my complaint. I

Shoni Freeman

If you like thrifting everything, this is the place for you. Furniture, appliances, knick-knacks, antiques, office supplies, clothes and shoes (organized by size!), artwork, pianos - they have it all. Formerly a Walmart store so it is huge, and everything is indoors (protected from the elements).

Doug N

The absolute best thrift store. Tremendous quantity of items, great prices, and plenty of friendly people to help. The best thrift store I have ever shopped at in my 30+ years of thrifting.

Brenda Barnes

If you love thrift stores this one is a must the place is huge packed with everything from A to Z you never know what you are gonna find I could spend all day in there.

Nicki Rivers

One of my favorite thrift stores. I find vlothes in good condition. The store neat and clean, the staff helpful. Sometimes the cashiers can be a bit terse.

Adam Daniels

One of Durhams hidden gems, this place is huge, has everything, and the prices are a steal. I got a Keurig here for $4, and not one of the cheap ones!

Mayrelis Alarcon Martinez

I always love to find what I want and very good price

Scott Thompson

Reasonable prices very organized and super clean, sales associates go above and beyond to help the customer, large variety of everything

marcell burt

Love this place and the ppl too !!!! Go and you will not be disappointed. They have something for everybody. I was really impressed.

Maureen Kurtz

Good selection of items, good sales. However, base prices vary a good deal, and a lot of items are overpriced to begin with.

Terry C.

Store is so nicely organized, and the staff were very helpful and friendly. We found the perfect piece of furniture, too!

Mark Clark

Big as a Walmart, packed with bargains. Wide selection of clothes, furniture and household items and sports equipment.

myra fountain

Great store! Nicest,biggest,cleanest,most organized thrift store I have ever been in! Great prices too!

Mt Ats

Lot more furniture and building materials than any other thrift stores but not everything is cheaper.

Julia Pools

Great finds at thrift store. Had to really look but that is expected. Will definitely be returning.

Vania Erazo

Furniture is expensive but I love to go there and found some treasures, also is good to buy clothes.

Michael Thorman

The prices were great, the people were great, the selection was great.Its the perfect place to shop

Clarence Harris

Everybody was courteous and they got me out of there in a few minutes and I thank him for that

Pam Rojas

They sell pricey electronics that have not been tested and as always no refunds or exchanges.

Jenifer Ruiz

This place has a lot of things, very great price. Things are organized, friendly cashiers.

Thom Dunn

Huge store with lots of good finds. A bit pricey, compared to other thrift stores.

Mary Papish

So many treasures to discover. Such a helpful, friendly staff. Thank you!

Tony Schlapak

Its okay for what it is, every once and a while you can find something decent

Janet Allred

Had a lot of fun. Found some good deals. Everyone was friendly and helpful.

Addison Gump

I got constmer service instantly it helped me with every thing I needed

Janis Cyrus

Love this place - great deals - friendly service - good nonprofit

Carlos Ramon Arevalo Polanco

good prices

Ms. Burns

Extremely helpful service. I always find something good here.

Lance Hillis

Wonderful program and thrift store with wonderful treasures.

OSO LOVE 45

The experience was enjoyable and the people very helpful..

Nick Patten

Amazing business model, well organized and good selection

Philip Robbins

Prices going up to regular retail on some items.

David Reitmeyer

Gigantic. Furniture galore. Prices often too high.

fawn williams

Love it i bought a piano for 150$ its beautiful

Ian Harshbarger

Really kind people. Great cause. Cheap prices.

Luis Morales

good

Banks Dixon

Giant thrift store, supporting a good cause.

Matt Hoover

Huge store. Always something new when I go.

Latonia Hill

Love this place. Always find great things!

Jeana Routh

Great thrift store for an excellent cause

Joanne Mason

They have nice things and nice prices

Marc Macenko

Deep discounts. Make sure items work.

Alex Chavira

Great place for 2nd hand furniture.

Justin Tate

Wonderful selection and great deals

Jedadiah Dumas

This place is huge. Lots of stuff.

Ryan McGovern

Great selection, great mission.

meghan austin

Lots of furniture & housewares.

chay peacock

They overprice a lot of items.

Sheilah Minor

So the price is too high

Kevin Satt

They alright a lil pricey

Emily Bridges

Great selection of books!

Alexandra Wilde

Great thrift store.

Patrick Kea

Great thrift store.

Rick Sechler

Cheap and plentiful

kelrog

Great thrift store!

Rosemarie Moore

Interesting place.

Dave Dave

Friendly employees

mit moz

Great thrift Store

Matt H

Cool stuff cheap!

MANY Manuel

Good oportunity

rubicelia salgado

Very well done!

Bernard Sibenge

Lots of goodies

Adrian Duta

Good prices

chris conaway

Good deals