|Address:||3500 N Roxboro St, Durham, NC 27704, USA|
|Working:||Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM|
TROSA business on Oxford Commons, 3500 N Roxboro St, Durham, NC 27704, on Saturday April 1, 2017. I asked the cashier if they sold Metal stand up shelves for the garage. She pointed to the household furniture and told me to look over there. I walked to the furniture and did not see any so I started to the other side of the store. I passed another worker and asked her if they had shelves. She told me to go ask them guys over there they are not doing anything. I started to an area that had 5 (FIVE) guys, one was leaning against the counter, one was sitting in a chair looking at something on his cellular phone and the other 3 (THREE) guys was looking at the cellular phone also. The guy that was leaning on the counter I asked him if they had any shelves for the garage he said look over there. I said I am tired of looking over there can you show me? He said he was helping someone, and I asked how? He said he was looking for a customer lost furniture. I asked how? He said he could not help me. The other 4 (FOUR) guys did not even acknowledge me. I said that alright I will look for myself, I also commented that I have never been in a store with so many workers and nobody is willing to help you. I started at the back of the store where he pointed and did not see any shelves. I saw another guy and I asked him if they had any shelves for the garage and he said he believe he saw one. We started to walk down different isles looking for the shelf. I was getting tired of walking (the store is a big store). I went to the front and ask to talk to someone about the lack of help. The guy that was leaning against the counter came from the back of the cashier area and he was with the store manager (did not know he was the manager at the time). I ask if I could talk to the store manager and the guy that was leaning said that is her. I said what do I have to do to get help around here, the store manager said that the leaning guy was helping me and I said he did not help me (did raise my voice). The store manager said you will not holler at me, I said alright we are not going to get an understanding I would like to talk to someone else. He said he is the store manager. I told him it is someone else over him and I ask for a name and a telephone number to get in contact with his supervisor, he said that TROSA policy is not to give out telephone numbers only email addresses. He also told me that just because they were standing around it did not mean they were not helping anyone and I needed to be patience. I said they did not help me. He said he was helping you (raising his voice). I asked him what ever happen to customer is always right (he did not answer). I asked what was his name and he offered me his business card. I took the card and left. As I was leaving I saw two ladies sitting in an office like setting, I went back in and asked them if I could get the owner name and number, the lady started writing down the information. The store manager came over and asked them what they were doing and I told him they were helping me, he started raising his voice higher and asked them what they were doing, I said again they are helping me and asked why he was over here because you were not willing to help me. HE SAID I NEED YOU TO LEAVE YOU ARE HARRASSING MY EMPLOYEES. I was shocked I have never ever been in a place that I was asked to leave. I go to my car and called the owner and his secretary said he did not work on the weekend. I told her my story and asked that the owner call me. As of 12:30 on Monday 4/3/17 I have not received a called from TROSA. I called today to see if he was in and talked to the same secretary and I told her who I was and asked if the owner received the message and she said she did not know what I was talking about. I asked how she did not know since it was her who I originally talked to, she said she transferred my message to someone higher than her. She transferred me she said to the owner and received a voice message left a message and have not heard anything. It is evidence they are not concerned about my complaint. I
If you like thrifting everything, this is the place for you. Furniture, appliances, knick-knacks, antiques, office supplies, clothes and shoes (organized by size!), artwork, pianos - they have it all. Formerly a Walmart store so it is huge, and everything is indoors (protected from the elements).
The absolute best thrift store. Tremendous quantity of items, great prices, and plenty of friendly people to help. The best thrift store I have ever shopped at in my 30+ years of thrifting.
If you love thrift stores this one is a must the place is huge packed with everything from A to Z you never know what you are gonna find I could spend all day in there.
One of my favorite thrift stores. I find vlothes in good condition. The store neat and clean, the staff helpful. Sometimes the cashiers can be a bit terse.
One of Durhams hidden gems, this place is huge, has everything, and the prices are a steal. I got a Keurig here for $4, and not one of the cheap ones!
Mayrelis Alarcon Martinez
I always love to find what I want and very good price
Reasonable prices very organized and super clean, sales associates go above and beyond to help the customer, large variety of everything
Love this place and the ppl too !!!! Go and you will not be disappointed. They have something for everybody. I was really impressed.
Good selection of items, good sales. However, base prices vary a good deal, and a lot of items are overpriced to begin with.
Store is so nicely organized, and the staff were very helpful and friendly. We found the perfect piece of furniture, too!
Big as a Walmart, packed with bargains. Wide selection of clothes, furniture and household items and sports equipment.
Great store! Nicest,biggest,cleanest,most organized thrift store I have ever been in! Great prices too!
Lot more furniture and building materials than any other thrift stores but not everything is cheaper.
Great finds at thrift store. Had to really look but that is expected. Will definitely be returning.
Furniture is expensive but I love to go there and found some treasures, also is good to buy clothes.
The prices were great, the people were great, the selection was great.Its the perfect place to shop
Everybody was courteous and they got me out of there in a few minutes and I thank him for that
They sell pricey electronics that have not been tested and as always no refunds or exchanges.
This place has a lot of things, very great price. Things are organized, friendly cashiers.
Huge store with lots of good finds. A bit pricey, compared to other thrift stores.
So many treasures to discover. Such a helpful, friendly staff. Thank you!
Its okay for what it is, every once and a while you can find something decent
Had a lot of fun. Found some good deals. Everyone was friendly and helpful.
I got constmer service instantly it helped me with every thing I needed
Love this place - great deals - friendly service - good nonprofit
Carlos Ramon Arevalo Polanco
Extremely helpful service. I always find something good here.
Wonderful program and thrift store with wonderful treasures.
OSO LOVE 45
The experience was enjoyable and the people very helpful..
Amazing business model, well organized and good selection
Prices going up to regular retail on some items.
Gigantic. Furniture galore. Prices often too high.
Love it i bought a piano for 150$ its beautiful
Really kind people. Great cause. Cheap prices.
Giant thrift store, supporting a good cause.
Huge store. Always something new when I go.
Love this place. Always find great things!
Great thrift store for an excellent cause
They have nice things and nice prices
Deep discounts. Make sure items work.
Great place for 2nd hand furniture.
Wonderful selection and great deals
This place is huge. Lots of stuff.
Great selection, great mission.
Lots of furniture & housewares.
They overprice a lot of items.
So the price is too high
They alright a lil pricey
Great selection of books!
Great thrift store.
Great thrift store.
Cheap and plentiful
Great thrift store!
Great thrift Store
Cool stuff cheap!
Very well done!
Lots of goodies