U-Haul Moving & Storage of The Lilac City

Reviews 10

JA

jason haberstroh

The staff was helpful, and polite. After returning with the truck at 6:55 p.m., I found the employee at the desk was busy with another customer. He said, just leave the key and we will bill your card in the morning. I felt safe with this, I had rented the same truck two days prior to this incident. Things went smoothly. The following day, at work, I get an email stating that I put a dent in the truck! I put 50+/- miles on the truck in 2 hours. There is no way I put the dent in the truck, but I have no proof! There was No pre rental walk around the truck! MAKE THEM WALK EVERY INCH OF THE TRUCK WITH YOU BEFORE YOU TAKE IT! BE SUPER CRITICAL, AND MARK EVERY DING OR SCRATCH! THIS IS A SCAM TO MAKE MORE MONEY! They charged me $150.00 deductible, I bought the $10.00 insurance. Use them if you have to, but protect yourself!

---

GA

Gage Randall

The team here is fantastic as always! You guys provide the best customer service in the biz! As a fellow team member, I have to say you guys impress me time and time again! Love the new 24/7 Self-Service options too!

---

CA

Calvin Legge

Very quick and helpful staff, trucks and trailers are always clean. Convenient location to rt 125, 202, and 16

---

DU

Dutch Tessier

One stop shop for moving and storage. Reasonable rates and a friendly staff.

---

SH

Sheila Caron

Business was clean staff was professional. I refer my friends to them

---

KI

Kit Cat

Excellent facility good service and trucks were very clean.

---

DA

Dave Stewart

Worked out well... Good guys in Rochester.. hassle free

---

AR

Arthur Roy

Staff is awesome.

---

PA

Pamela Pierce

Clean & helpful

---

CA

Carrie Davis

Awesome

---

---

See also other donations centers: