|Address:||1355 NE Hemlock Ave, Redmond, OR 97756|
|Working:||Closed 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM Closed|
As much as I am very supportive in the means of saving animals and having such a place Brightside doing that, I feel that they need to get it together about answering their phone. I called 3 different days with no response. If you are a profitable or non profitable business you need to answer your phone. I think I have been patient about this. Simple technology can resolve this problem and that does mean leaving a message. I can not see myself driving 25 miles to find out that no one is not home. Hopefully this comment will be taken as constructive criticism and you can grow from it. I hate to find myself going to Bend.
tl;dr They take holds on animals that already have applications filled out on them. So yes, "not first come, first served" more like "money matters". Just wanted to add to the other bad reviews on here. Filled out numerous apps and emails for last three days, called at 10:00am this morning to put a hold on a dog and had no answer/phone off hook. Called back at 10:23am to be told a hold was placed at 10:00am by someone without an application, and no previous filled out apps or emails for requesting holds mattered. Please go to a reputable breeder, they are so much better than these so called "shelters" or "rescues".
Those of you that are unfamiliar with BrightSide should know: a) It is filled with compassion and love for the animals b) It is not well funded and relies on the community to volunteer and contribute c) It is a HIGH SAVE shelter, which means every animal is given extensive support and help to make them adoptable. d) After animals are adopted, calls or emails are made to follow up to make sure the animal is fitting in well. e) For dogs that are having trouble adjusting, there is dog training support available at the shelter. Please support this wonderful organization and shelter animals in general.
I left two voicemails AND sent an email. Never heard from them! Went elsewhere. I will however, recommend this place because they are a kill shelter! If you are in a business environment, the key to success (an animal saved from death) is returning phone calls OR responding to an email!
We took our dog there with high hopes of her finding a new home. They lost her on a walk even though we told them not to take her on one because she would spook and slip out of her halter. Now she has been missing for a month or so.
Muddy Paws Bathhouse
We would highly recommend finding a new pup at BrightSide Animal Center. We are truly impressed with helpful and knowledgable staff. Thanks!
Awesome animal shelter, they really care. We got our first dog here and the process was super easy. We have a very healthy and happy dog
We rescued the most wonderful dog with help from Brightside. Their facility is fantastic as are the staff. Thank you again.
We had and amazing experience and came home with not only one but two cats!!
Cats roam free and the dogs are spoiled as best they can at this shelter!
Good prices. They have things organized. They offer stamp cards too.
Called numerous times, they would never call me back.
A Private User
The best to get a dog and there are nice to me
Very good. Every one was patient and helpful.
The only place in Redmond to adopt a pet!
Got a great dog there
They do good work here
Nice, clean facility