|Address:||680 N Main St, Doylestown, PA 18901, USA|
|Working:||8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–6PM Closed|
After 2 Thompson purchases, and a BMW that was serviced there for the past 3 years, I will not be going back. The sales staff is friendly and try their best to accommodate, but the Finance staff are simply ignorant and do not want to help. I had a situation where my daughter fell behind on a couple of payments because her job was outsourced and I had to help her out as co-signer. Of course, this dinged her credit score as well as mine, despite the fact that I actually fulfilled my obligations as co-signer and brought the payments up to date. BMW Financial is terrible to work with, and the Finance people at Thompson were a close second. They only look at credit score, which as a result of this recent event put mine into the "fair" category because it was so recent. Instead of looking at my debt-to-income ratio, and seeing that I clearly have enough income to cover off on a less expensive vehicle, their solution for me was to find a co-signer! This was there way of being "creative" financially. Needless to say, I walked and will never return again. I will take my business to Flemington, Fred Beans or Keenan.
just bought two vehicles from Thompson. My salesman promised me the world with the cars we bought. once they got hold of our 140000.00 everything promised does not exist, the salesman would not get back to me if my life were depended on it ( DAVE RYAN ) no one have answer for my questions. they want me to bring both vehicles back for service. last time I took my car for service was the day I had to buy a new car. the vehicle was scratched heavily with no rewards. I change cars every year for the last ten years. this is by FAR the worst experience I have ever had making any kind of purchase. I will probably have to find a new dealer to service our vehicle because at this point I am scared of this hackers. today I have received my updated insurance policy and I fund out that my wife is driving without insurance for two weeks because the salesman DAVE RYAN forgot to submit the paper works to the insurance. imagine if something happened to my wife on the road
Everything was easy and straight forward at Thompson BMW. It started with a phone call to check on a car that I found online. Followed up later that day with a visit. After a few days in their shop for detailing and service, I took it home. They replaced the front bumper (due to a scratch) and the two front wheels (the actual rims). I was pleasantly surprised with customer care and service. I purchased a 2010 3 series; a 6 year old car. The customer care and service I received made me feel as though I was purchasing a new BMW. That made me happy. I felt like my salesmen Steve was honest and treated me fairly. They take care of you and do things right at Thompson BMW. Have had the car a month now and have no complaints! Very happy. Great job all around Thompson BMW!
I recently purchased a 2015 i3 BEV from Thompson BMW on April 8, 2016. Overall the experience was phenomenal. From the beginning, my Salesman Eric was low pressure and understood my needs and wants in a vehicle. After test driving the vehicle, Eric worked with me to achieve the best price possible and made sure I was happy through out all the steps of the buying process. Throughout my life I have been looked at as the "car liaison" from family and friends and based upon my experience at Thompson BMW I cannot available the BMW brand as well as the Thompson brand enough.
Rob Ridgeway and the entire staff at Thompson BMW made purchasing my new BMW X 5 an enjoyable and easy process. From the moment Rob immediately followed up to my web inquiry all the way through the staff walking me through all options in my new truck they were all professional courteous and made sure every little detail was taken care of. The staff even synced my phone to my truck before I left and even changed the address on my license with the DMV. I recommend and will be back to Thompson for my next purchase. Thanks Thompson!!!
Great experience earlier this year. I ordered a convertible from the factory but when that was delayed due to a part shortage from a supplier, my sales representative Ryan Gordon did an excellent job locating an even better model. He made the whole experience great. So much so that a few months later when I was in the market for an additional car for my family, I picked up a Toyota RAV4 from Ryan and their sister dealership. I would highly recommend asking for Ryan when you stop in.
I recently purchased a new Z4 at Thompson BMW. This was my third BMW purchased from Thompson BMW. Once again It was a great and pleasurable experience. I was greeted by Ryan Gordon who became the perfect agent to answer my questions, expedited a demo ride and finalized a great deal to make the acquisition. Ryan and the Thompson BMW team provided a simple and stress free environment to help me select and leave with the perfect BMW. I look forward to my next Thompson BMW experience.
I am a loyal BMW owner so it pains me to show outspoken criticism towards the brand, however this was one of the worst experiences vehicle shopping I have ever had. If you really want to purchase a BMW, I recommend going anywhere else. The dealership network in SE PA is not very good, so you may want to try NJ, they seem to have better options. If you have to shop in SE PA, tread cautiously and do your homework.
I recently purchased a Certified BMW 328i xDrive. The Sales Rep. Rob was extemely helpful and straightforward as well as the Sales Manager and other staff. I would highly recommend visiting Thompson BMW (Doylestown, PA) before any other dealership. I visited a couple BMW dealerships closer to home first and although it was a two hour drive, Thompson BMW was far superior in customer service and selection.
Great personalized attention! Got a great deal on a new lease for a 5 series. Raul, my sales person, was knowledgeable, patient and showed us all the model options that would fit into our budget. Paperwork was quick and easy. We left the same night with a new car!! Highly recommend Thompson BMW. This is our third or fourth car from this dealer and the experience has been excellent each time.
It was the best leasing experience I have had so far. Joe is a great sales person and very professional, courteous, and knowledgeable. He answered all my questions and clarified everything before the transaction took place. I had great piece of mind and enjoyed the business from the beginning to the end. That is how a great sales person should be! 100% recommended. You will be in good hands!
I have purchased several vehicles from Thompson over the years and I’ve had no issues whatsoever. More often than not you cannot say that about most dealers. But rest to shirt you should feel comfortable going to this facility especially if you seek out Scott Patchkowski. He has personally facilitated every purchase and has made me feel comfortable on every single one.
I recently purchased a certified pre-owned BMW 325i from Thompson BMW. My salesman Ryan Gordon did an excellent job matching the description I gave him. Ryan is extremely knowledgeable and was very thorough taking me though how all the gadgets work. I strongly recommend Thompson BMW and Ryan Gordon . I look forward to dealing with them in the future
Carolyn Galaxsea Cruises
My expoerence with Joe Weber was excellent. I told him what I was looking for and he found it for me. No hassle. I had the vehicle in my possession in 2 days. Great experience. Also the service department is well organized and a great expierence. I would contact Joe for my next car without hesitation. Great salesman , great service = happy customer.
I purchased my second BMW from Thompson BMW on June 14th, 2016. I come back to Thompson over my local BMW dealership because the experience is impeccable. Jayne is great to work with and Dennis, the General Manager, is the perfect example of what a dealership GM should be. I look forward to working with Thompson BMW for my next BMW purchase!
After having bought 3 cars from Thompson BMW, I can highly recommend not only the dealership but my favorite client advisor Scott Patchkowski who really makes the car buying experience a fantastically easy and pleasant process. If you want a great experience with an honest and trustworthy sales guy, Ask for Scott!!
I would like to take a minute to highly recommend Scott Patchkowski at Thompson BMW. Not only is Scott professional, knowledgeable and responsive, he is polite and attentive. I’ve purchased two BMWs from Scott and thank him for his smooth, no-pressure process and fabulous customer service!
When I was looking for a new BMW, my friends suggested Thompson BMW. I found the staff very friendly especially Scott Patchkowski, who showed me various BMW models. I ended up choosing an X6. Scott made the process easy and painless. I will be back again for my next BMW!
Rob my sales associate is great. The problem is the sales manager Joe. He needs to be replaced. if you decided to go here to even inquiry. Avoid Joe at all cost. But the sales associate Rob is the best. Unfortunately they are worst then West German. sad to say
I highly recommend Joe Weber at Thompson BMW. He is extremely knowledgeable and polite when you are looking for your next new car! Not only does he know a vast amount of knowledge about any selection you choose, but the selection of inventory is top notch!
My sales person Ryan Gordon was fantastic to deal with. He made the shopping experience for a BMW quite easy and seamless. He worked to get me the lowest possible price. I would definitely recommend him to other customers who are shopping for a BMW.
From entering the dealer to driving out with a 5 series BMW, Scott Patchkowski was the best FULL SERVICE sales associate I have ever dealt with in the automobile business. I highly recommend this dealer. Be sure to ask for Scott when you arrive.
I leased 3 5 series cars from Thompson. The last one was a great deal. High end vehicle low lease price. Lease is now up and I am dealing with a nightmare. I will be forced now to pay for great deal in past. Taking my business elsewhere.
We bought our second BMW from Thompson. Our experience was great and we recommend asking for Jayne Carbonetta. We have purchased BMWs from many dealers in IL, NJ and now PA. We highly recommend Thompson BMW for a great buying experience.
New Harvest Transportation, Inc. Transportation
Great Service department and friendly staff. They have helped me out several times and have always been fair with their pricing. These are just a few reasons why I keep bringing my car back to Thompson BMW.
Poor customer service, just as other people are saying the reviews, generally rude and make you feel out of place. This dealership needs serious work in correcting the attitude of the employees.
Excellent shopping experience. Sales staff were very pleasant. From the test drive to the purchase-no complaints! We were invited to an event one evening to learn more about how our car works!
Thompson always makes it easy to schedule an appointment and the service is top notch every time I go there. The staff is friendly and knowledgeable and always willing to go the extra mile!
Had a great experience working with Ryan Gordon and John (the sales manager). They took great care of me. I would highly recommend them. I anticipate working with them for years to come.
I just purchased a CPO 528ix from Hal London and I could not be happier. The service I received from both sales and financing was exceptional. I would highly recommend them to anyone.
Great experience working with Ryan Gordon to understand the options/cost, have my car custom built (in Germany!), and great service on the back-end between delivery and follow ups.
I have leased over 10 vehicles from Jayne Carbonetta at Thompson BMW. She is very easy to work with, professional and most of all makes by leasing experience quick an effortless.
I had a great experience buying my new X5 from Joe Weber. I got the exact car I wanted at a great price and Thompson BMW made it easy and fun! Thank you for my new car! I love it!
Our experience at Thompson was great. Joe Weber was awesome, he made it easy to test drive the cars we were interested in and knew how to answer all our questions. Thanks Joe!
I had a great experience at Thompson, Ryan Gordon was very helpful and searched for the exact car I was looking for. The whole process was easy and fast. Love my new wagon!
Outstanding experience with Ryan Gordon and Thompson BMW. Organization is very focused on client satisfaction and follow through. Highly recommended.