Toyota of Elizabeth City

Reviews 11

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Lisa Melita

Updated review. Very questionable business and advertising practices. We received a real run around from several staff members when we tried to have questions answered about one of their promotions. BBB issued an Ad Review of this particular promotion and dealership did not respond. No real surprise there. BBB is updating their info on this business. Also, several online business review sites have removed "customer reviews" of Toyota of Elizabeth City due to the fact that they were posted by individuals associated with the business. This is really unfair to the consumer who is trying to make informed purchasing decisions. I have founded suspicions that there are still a few more of these false reviews out there, so please consider all of this and use caution when dealing with this business. . Original Review: My son went in to buy a new vehicle. They were extremely friendly. They had this nice, slick, glossy ad promising a free iPad, TV or gift card with the purchase of every new or used vehicle. As the deal went on, my son asked about the promo. They would not honor it because he was given what they considered to be such a good deal. He would need to pay full price. No where in the ad did it mention this requirement. Oh, then he would need to pay an addendum. Again, no where on the ad. Anyway, he was tired of arguing and would have to return to pick up his vehicle anyway, so he decided to broach the subject when he came back in. The next day, I called and asked about the promo. I was told everyone purchasing a vehicle gets the gift advertised. That was until I told them who I was. Then their story changed, The sales manager could not adequately explain the promo rules so he became angry and flustered and hung up on me. Third attempt to address the promo subject was when my son went to pick up his truck. He asked about the promo rules and was directed to the finance person. The finance person gave the full price addendum explantation, but changed his story to "you have to have a scratch off number" on the ad. Nope. Not true. That, in the rules, applied to a sweepstakes that anyone could enter, according to their ad. But they continued to argue, making up rules each day and with each person. Fourth attempt to address the issue, my father made contact with the dealership. They proceeded to tell my father that my son voluntarily opted out of the promo. Wow. A lie. The extremes they went to to close a deal, to deceive, to cheat....just wow. Their latest, we have caught them writing their own reviews on a prominent consumer rating website. The employees can pen a rather glowing review. We reported the reviews and they have since been removed. Now, We are worried about having to deal with this dealership for warranty and service work. Uuuggghhh. We have reported them and their ad to Toyota, to the BBB and will be filing a complaint with the NC Attorney General for deceptive advertising practices. So, if you decide to deal with these shady people, just be cautious. You may not get what you were promised or offered. You will definitely not get straight answers. Be wise, be wary. Obviously we do not recommend this business.

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Kip McDonald

Have purchased four vehicles directly and sent three family and friends that purchased since 2010. Hands down the finest dealership I have experienced. Pleasant and fair buying experience, a capable and responsive service department, and willing to work through problems when they arise. When I need another vehicle, I will go to Toyota of Elizabeth City! UPDATE - Since the management at this dealership changed hands in September 2015, it has become a completely different experience. My 2005 Tundra became eligible for a complete frame replacement in January 2015. When September arrived and my truck became unsafe to drive, the frame had yet to arrive. I was put in a rental and called Toyota Corporate and opened a case. The frame arrived two weeks later. That is one issue that I am pursuing with Toyota. Issue #1 - After the arrival of the frame, it took Toyota of EC two weeks to get the truck in the shop. At first there was visible progress. My habit was to visit on Friday mornings to watch the work progress. When nothing had changed for two weeks in a row, I called Toyota Corporate again, Toyota of EC was pulling the technician working on my vehicle for other jobs. Issue #2 - On the last Friday visit prior to the job being completed, there was no progress from the week before. I went into the Service Manager and asked that the technician be allowed to work on my truck until the job was complete. He informed the service staff that the technician was not to touch anything else until my truck was complete. When I went to leave, I could not get out the normal way and was allowed to drive through the fenced-in area in the back and exit on the opposite side of the building. While driving through there I noticed two Toyota of EC employees sitting on the lowered tailgate of my (unattached) truck bed taking a smoke break. I drove back around to the service department and asked to speak with the manager. The Service Manager went to remove the two employees from the truck bed. After being made to wait twenty minutes I was shown into an office where I expected to speak with the GM of the dealership, Fil Catania. I was disappointed to find that I was being met by the Used Car Director. The main thrust of the conversation was not how this situation might be handled but rather if I would consider giving the dealership another chance. I left without anything being resolved. While speaking with another Toyota of EC employee later that day, I discovered that the GM had actually refused to meet with me. I have my truck back and all work incidental to the recall has been completed satisfactorily. With the way that the repair process and my complaint was handled, our family has decided to take our Toyota business elsewhere. It will mean driving 85 miles to the next nearest dealership. Not only will I miss the convenience of having a dealership close by, I miss the people that worked there under Tom Simms and the small-town way they treated their customers.

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Deanna Spruill

Rough start...happy ending!! Went looking on Sunday before Memorial Day not expecting anyone to be working and not really knowing what we were looking for. Ended up test driving a 2016 Corolla S Plus and a 2015 Camry. They gave us written quotes on both. After leaving we looked on their website and realized the advertised price was quite a bit less than what they quoted. We called and let them know we were not happy about that and our salesman Todd Brown said the listed price would be honored. After sleeping on it we decided to call back Monday and make an offer on the Corolla. They countered with a price we were happy with and we accepted. Handled this all over the phone and went back to fill out paperwork. Easy going doing the paperwork, we used credit union financing however they did try to beat their rates. Bryon Douzart was awesome to deal with in the final financing. Todd Brown, which this was his first two days with Toyota of EC, did great job. No pressure sales and did his best to make sure we were happy with our purchase. We would recommend Toyota of EC.

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ashley roche

I had the best experience with this dealership and I am very excited about my recent purchase and future dealings with Toyota of Elizabeth City. I only wanted to see what I could get for a trade in online and a customer service rep. called and scheduled a time with me to come in and look at the RAV4 that I wanted. I decided that I was tired of dealing with a not so great service experience with another dealership and they offered me a lot for my trade-in, so I traded my car in the next day. Sam Hatch is the best! He helped me with my purchase and made sure that I knew what every single button in my RAV4 was for before I left- something the other guys never bothered to do! Long story short, these guys will go above and beyond for you all day. Definitely recommend them to anyone in the market for a new or used vehicle.

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Danny Rodriguez

I went to their car sale last week looking for a used car for my wife. Mr. Chuck Hall was our sales person and he was very patient and attentive to what we were looking for and how much we could afford. We brought two printouts of cars in their lot and he found out they were sold. He gave my wife a 2011 Nissan Versa 5 speed to try. Since I work midnight shift, my wife took me home so I could get some sleep. By the time she returned the vehicle, her knee was bothering her from the clutch. Luckily Chuck found a 2010 Toyota Camry in great condition and my wife fell in love with it. The transaction was smooth, Chuck attended to my requests of minor things with the car and Larry in finance was great to deal. I usually hate going to dealers but Chuck changed my mind at Toyota of Elizabeth City. Kudos.

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wk Cherry

This was the best Toyota dealership I had dealings with while looking, and finally buying, our new 2015 4Runner. The dealership was honest and upfront with every aspect of the buying experience. I had gone to 5 different dealerships and in negotiations with 3 in order to find the best price and service. Austin had us the best up front price and had my car waiting on the day we agreed. Tom, the owner, was a man of his word and took care of some concerns we had. He made me a promise and kept it, even though it hurt his profit margin. They are the most honest dealership I have ever bought a car from, and I have purchased no less than 6 new cars in the past 10 years. The finance department was a breeze! I will be back.

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Kayla Watson

Okay, so a little over a year I came and had really bad service they were horrible. Now they have redone everything and got rid of the old management and came in hotter than hot! I had a fantastic experience with them today. I got everything I was looking for. My father even got a truck by accident. They weren’t pushy, they only ran my credit one time, they helped me with the car, detailed it and gave it a full tank, even gave me a free car charger with the car. It was the best! I recommend you asking for Cheyenne Dove as the sales rep, and jack as the manager who makes the deal, that team together will get you anything you want!!! For the price you want of course! I’ll do business with them again!

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T Turner

I just purchased my first Toyota & it was a 2015 4Runner. JoJo Spence was my salesman & I can honestly say that I have had the most pleasant experience with this dealership. JoJo never sits still - he is always moving & making sure you are his number one priority. Everyone was so helpful - even down to the finance department where he went above & beyond to recommend some things for my next purchase. I have to say that I was extremely pleased because I have dealt with every dealer in this town & several in VA & this dealership ranks #1 on my list - I will definitely be back for any purchase in the future. Go see JoJo!!!

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Amber Riffe

Love my tundra. Everything is always great here as far as getting my oil changed etc. The service department has went above and beyond for our 2013 tundra. I had gotten a oil change in California after having to drive to our fathers memorial. The CA service department left the oil cap off. It ruined the seal on the hood and made a huge mess. Elizabeth city repaired the damage after finding it and telling us about it as we had no idea. Thankfully no real damaged was done. Our experience buying out 2017 was awesome. My husbands 2002 just got totalled so we may be back for one more.

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A Private User

Met my sales rep Darlene Bright when she worked at alliance nissan. I was very satisified with her knowledge of the truck I brought then. Time came to purchase a newer truck, so I did my homework and found out where she was working at. She is very professional in her in work and cares about the folks that she sells automobiles to.I would recommend that if anyone is in need of a new or used automoblie, look up Darlene Bright @ Toyota of EC. She will work her hardest to get you into the automobile of your choice.

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Gina Gibbs

This was the best experience at a dealership that I have ever had!! Top notch!! Everyone was so friendly and helpful. I got my car at the lowest price out of four other dealerships. Thanks Tom and Steve for giving me the best deal and the best customer service. You will be seeing me as well as my teenager when it is time to get them on the road. Toyota of Elizabeth City is the place to get not only an excellent price on a vehicle but also an excellent value on your trade!!! See you guys next year!

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