Whaling City Ford Lincoln Mazda

Reviews 19

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Alex Henry

Went for a windsheild, accidentally bought a car! :) My wife and I dropped one of our vehicles off at Safelite across the street for a new windsheild and wanted to poke around a couple dealerships while we waited. Our first (and what turned out to be our only) stop was Whaling City Ford/Mazda. The Salesman we dealt with was extremely professional, applying no pressure to buy. We were able to look at and test drive a couple cars, with the Salesman full knowing that we didnt plan to buy that day, and that they were our first stop of many dealers. Out of curiousity, we asked them to value our trade in. We were blown away with their offer, and proceeded to look more closely for anything of interest on the lot on the lot (low mileage, AWD, good fuel ecomony, etc). After talking numbers with Nathan, the General Manager (great guy, straight shooter), we ended up in a off-lease, extremely low mileage 2015 cx-5. What a fantastic vehicle it is. We will certianly be back again in the future! Edit! Like i said 3 months ago when i wrote the review above, we would be back! I was searching for a crew cab pickup and went in to see if they had anything on the lot. Again, Whaling City took great care of me! I actually ended up in a 2007 Toyota Tundra. They took it in on trade and did a fantastic job cleaning it up. What a gem the truck is, low mileage, well taken care of, etc. When we are in need of yet another vehicle, we will be back! I want to thank and commend Nathan for running such a great dealership, and thank both salesman Ray and Angel for helping us with both vehicles.

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ephraim dean

Coming from experiencing previous dealerships, you guys are a cut above the rest. The owners are present, not somewhere else. Very refreshing to see the Business manager is in the showroom along with the dealer working hard to get the deal going. You guys made the car buying process feel like a breeze. Well defined, very helpful, organized I knew I was in the right place from the get go and that I belonged here, you wanted my business, and it showed. Once the price was set and we had a defined understanding of which car, the staff went to work efficiently getting everything changed over for the sale. This went quick, with Zero issues to mention thanks to Dan and his team. Dealing with Aaron on the financial end, was precise and to the point, with nothing left up in the air. Any questions I had where answered with ease and I left feeling I gained a new friend. Thank you all for your business, I look forward to purchasing a towing vehicle from you in the near future.

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Aaron Cowley

untrustworthy at its core. i went in on october 16 2015 to test the waters of this dealership. asked them to do a simple rotate and balance, flush the engine coolant and refill. after the week before opening my radiator and seeing Little bits of scum floating in red engine coolant decided it was time, to go and get it flush professionally, so i took it there turns out some how its $186.00 to get this done not happy i agree to it leave my car there for what i thought was going to be an over night stay. about 5 hrs later they call me up and tell me hey your cars ready for pick up so i come back over the bridge and pick it up then take it back to base. let it cool down for 6+ hrs then pop the top off the radiator. what do i see not the "Green" engine coolant they supposedly put in my engine but the same red stuff with crap floating in it. needless to say tomorrow im going back and demanding a full refund for the entire service.

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Marlene McPherson

I went on line and looked at several cars before I found the one I liked the best, the Ford Escape S. I filled out the questionnaire and I receive an email from Zachary Fournier to come in an do a test drive. When I arrived Zachary introduced me to Raymond Morabito and we went into the showroom and sat at his desk and talked over a few things then he took me for a test drive. The car handled nicely and I liked it. Back in the showroom Raymond gave me some figures and I took them home and though things over for a day. I then called Raymond and told him I was ready to do business. Raymond went over everything I needed to know and answered all my questions and also kept tabs on my car being made ready to drive home. Then I was introduced to Gregory LeBeau the Business Manager and he went over all the paper work and also answered all my questions. In all it was a very pleasant experience.

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Jessica Boyd

I just picked up a 2017 Ford Edge. This is the 5th new car in 5 years I have purchased from Whaling City Motors. Aaron Borsher and Eric Nunez took a considerable amount of their time to ensure all my needs were satisfied. My order was placed efficiently and the vehicle was delivered ahead of schedule. Greg LaBeau handled all the financing and paperwork with ease and took the time to explain all the details, making this purchase effortless. The friendly and courteous service by the team at Whaling City Motors is seldom found elsewhere! General Manager Nathan Gaucher has put a very capable team together and it is a pleasure being a long term repeat customer. I look forward to enjoying my new Ford and visiting the team again soon!

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Walter Patrick

My wife and I have been a long-time customers of My Whaling City Ford. One of the reasons we keep coming back (beside the great Ford Products) is the service department. They are cheerful while being business-like and professional. They will answer our questions with concern and knowledge about our two Fords, a 2011 Escape and a 2012 Fusion. My wife and I are delighted to be customers of My Whaling City Ford . You see the salesperson at point of sale and the sale force is the best; however, you see the service team during the life of your automobile. My Whaling City Ford should be the model of how to manage and run a car dealership. Please convey our thanks to your wonderful team. Walter & Kris Patrick .

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A Private User

Whaling City Ford service is quick, reliable and courteous. We have had our small fleet of Ford passenger vehicles serviced at Whaling City over the past ten years and have always found the service performed correctly the first time and the pricing reasonable and as predicted at the time of drop off. The professional staff fully explains the work performed as well as the predicted remaining life of major wear components such as tires, brakes and fluids and recommended next service intervals. We keep all our vehicles for at least five years and 125,000 plus miles and feel our maintenance dollars are well spent and our investment well cared for at Whaling City Ford. Gabe

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renee moran

I bought a car from whaling city in 2012 and because the experience was so great then, I knew I would only go to them for future purchases. Today I bought my second car from them and the overall experience was even better than the last time. All of the car dealers are down to earth and friendly. They really do treat you like family there. They are low pressure and seem to truly care about you as a customer getting what you want at a price you can afford. They are very up front about costs and also willing to offer different options that are cheaper. I know that I am a life long customer of this dealership. I will not buy from anyone else.

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Jan Mooney

I recently had my truck (2003 F150) serviced at your facility. The service was performed as expected. Professionally and timely. While at Whaling City I inquired about having my truck detailed. I was quoted a price and agreed to have the truck delivered at the appointed time. When I went to pick up the truck I was absolutely stunned at the Job that your staff did. It looked like a brand new truck. Your company more than met any expectation I could have had... thank you money so well spent. Jim Mooney

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A Private User

Went in to test drive a car, the car had to be jumped before it would even start. Dealers tried to convince me that a used car in a color I did not want was better than the new car that I DID want. The numbers that I was given changed, my loan went from 60 months to 72 months without anyone telling me, no one returned my phone calls, I was put on hold forever, and had to wait almost an hour to get my deposit check back. I am grateful I walked away from this one... Just be careful.

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Ashley McGee

I was very happy with my service at Whaling City Ford. The appointment started on time, finished early, and I even got an extra item done. The staff was courteous and informative when showing me the brake wear on my vehicle and took the time to explain maintenance possibilities. I am happy with the service I receive at Whaling and was exceptionally excited to see my truck washed and cleaned after the service.

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Rebecca Rasmussen

Due to strange circumstances I found myself in need of a used car in one day. Went to several other dealerships and left unhappy, however whaling city ford found me a great car for a great price! Wonderful experience, mostly due to the salesman who helped me. He made buying the car easy and painless, and was realistic, patient and honest about everything. Highly recommend this dealership! Ask for Aaron Borsher!

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Edwina Korineck

From the moment I walked through the door I knew I had made the right decision coming to Whaling City. My sales professional Eric Nunez and General Manager Nathan Gaucher when out of their way to get me financed and into a car that I love and can afford. A wonder group of gentlemen that made buy a car less stressful and more like being with family. I tell everyone where I got my great new vehicle.

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A Private User

I did not know buying a car could be so easy and fun. My sales person Aaron Borsher was so friendly, honest and up front with every step of me buying my new Ford Fusion Hybrid. I was in and out of the dealership within an hour and a half, everything was done so quickly and professionally and I never felt rushed or pushed once. Thank you Whaling City for making buying a car fun and easy!

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Bob Woolford

Purchasing my 2014 Ford Fiesta from your goodselves has been an entirely pleasurable experience. Your salesperson, Terrence Beddoe, has been professional, courteous, and friendly throughout, from the moment he greeted me at the door. During our test-drive he allowed the car to sell itself, while answering my questions. Terrence definitely rates an eleven out of ten. Bob Woolford.

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Art Gardiner

Great place to do business these folks are not salespeople they are real people. If you know the car mart you will know that these folks are looking to make a fair deal. If you do not know the car mart then be at ease and put your trust in these folks they want you as a customer today and tomorrow not just for this sale. I highly recommend Whaling City Motors of New London.

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LB

The salesperson, Terrence, was personable and professional, as were all the staff in the showroom. I had hoped to get a better price for my trade in, but everything was explained clearly and in the end I felt I got a fair deal, especially given the great price on the new car. There were no hidden costs or unpleasant surprises--I drove away happy and I love my new Mazda 3.

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A Private User

I bought my new 2010 Ford Fusion at Whaling City Ford in New London, CT. Wonderful car. SYNC is great, and the GPS function is outstanding. The salespeople at the dealership were friendly, polite and patient and explained everything carefully, and I was very happy with the deal that I got. It was a good place to do business. Very friendly!!!

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Rachel Gay

I enjoyed my experience of buying a new car from Whaling City Ford. This is my third car I have purchased from them. The salesman that assisted me was polite, answered all my questions , took his time and was a joy to work with, his name was Clifford Gay. Also the coffee that was offered to me while we did the paperwork was a nice touch.

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