Insurance Auto Auctions

Category:	Auto Auction
Address:	2535 W Mount, Houston, TX 77038
Phone:	+1 281-847-4700
Site:	iaai.com
Rating:	2.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 100

Reviews 40

Rich Konkola

Scam alert! The only way they’re still in business is because of auction fever. First part of the scam is they charge you $50 just to attend the auction! Even have the nerve to charge $25 for a preview! You see the cars up for auction on their website, but I got there late, so really didn’t get to check em out. They’re mostly wrecks, but they also get people hurting for $, or too lazy to sell by themselves. So one of the cars I’m interested in comes up. It was listed on their website as “starts & runs”, which means it starts & goes into gear on its own power. I bid low, figuring I don’t have much to lose. They have to call the buyer, because the bid’s so low, for him to agree to sell, & I end up getting it. Then I figure I can just drive it away, since that’s how they advertised it. But no! You have to pay a $55 retrieval fee for them to get it out of their yard! WFT!!! So I had to wait nearly an hour, & it’s very upsetting how they do this. A large forklift picks it up, moves it out & drops it in their outer parking lot. You can just imagine what damage this can do underneath the car. Immediately I notice the rear tire is totally flat, & there’s a big scuff mark on the passenger door. It gets worse! I turn the key & it’s totally dead! They will never help you, so I had to pull my car up to give it a jump. Takes about 15 minutes, then finally starts up. But I can’t drive it because it’s got a flat, & they’re ready to close. Next day I fill up the tire & take off. As I approach the street, I hear a bunch of grinding noise as I hit the brakes. I know there’s a problem, so I take it easy getting home. Turns out the brake pads were totally burned out! So now it needs new pads & rotors! Oh yeah, another surprise – as I’m driving, the gauges are going nuts & the headlights keep flicking on & off. I had to take it to a mechanic who had to replace some computer box. That was a whopping $570! There’s more! The battery doesn’t hold a charge, so there’s $100 more. It’s not over. Later I look at that scuff on the passenger door. Turns out it’s also a large crease! Now I’m furious, because I am positive this was not there the day of the auction. I even pull up the photos from their website to prove it’s not there. Apparently, the ex-con (probably) that “retrieved” my car with the forklift bumped it up against another car, & of course didn’t say anything. When I told the office about this, they refused any responsibility, as I should’ve told them as soon as they pulled the car out. How convenient for them!

Olga Sellers

This auction is a porkeria have lousy service, and the people who work there are some inept, I can not because they are so, one of the fools who manaja the truck to get the car you throw a cart over to one of my cars, and out to say it is not their fault, as you might do that, and do not respond.

Edgar Rodriguez

They are rubbish buy a car saying that lit up and had broken the engine cost me 4500 made him put and sold by 2000 and not an given me money and have a month that what an unpaid asked them my car and and I was no longer what led the haora Avia client money or car or really lousy service

Veronica Lozano

After my car being totaled and taken here,I needed to get some personal items out. The lady(far right hand side of counter) who helped me was very efficient and pleasant. I only waited about 15 minutes to called to be taken to my car. The guy who drove me was very nice and helpful on finding the car and loading items. After reading all the negative reviews I was nervous about coming here but can honestly say I had a pleasant experience!

David Buitrago

So it is the 3rd day i have come to this place to pick up a car I won, and I still have to comeback tomorrow because after waiting 3 1/2 hours each day I have not been able to retrieve my car. While i a waiting I see how much damage the forklift is doing to all the cars, I hope my car even runs after they mishandle it. ANY 5 star rating for this place is an absolute lie.

Juan M

The auction of 249 m t houston is a porkeria I have two days trying to lift 5 cars and are not and could not know about inept qe qe do

William Andrews

BEWARE THIS AUCTION!!! terrible customer service, bought a car with keys, then wen to pick up the car, key are gone and stolen! did not help with loss of keys, extremely rude service, very unorganized. also bought a car from them that they damaged the whole side after i had won the car!!! TERRIBLE!!!

David L.

Simply here to turn in a replacement title for a donated vehicle. 35 minutes in line. All desks behind the counter were occupied with employees who worked at a pace they saw fit. Promptly assisted "friends" who knew to walk up behind the line and directly to an ostensibly "busy" csr.

hugo sevilla

Ladies inside are alright. Everyone else is horrible at customer service especially the guard who receives the release paperwork, he confronts everyone and speaks demeaningly to those who lack command of the English lenguaje. His demeanor and actions are unbecoming.

Steve D

They take forever to answer the phones, when they do the staff not well trained to answer simple questions, Was on hold 30 min then told to call back the same number I called lol. I guess they thought I would get a different rep who could answer my questions better

Äręs Lämbęrt

I was calling about some information about my car, they let the phone ring and ring for a while, when they finally picked up they immediately put the phone down and hanged up. What is the point of this business!!!???

Radu Radulescu

They are not responsable for what they sell!! So you can buy a run and drive car but in reality they are not responsable if the car have engine or not, or keys! Customer service -1 star! Wors experience!

Beatriz Arias

The lady who works at the load gate (back gate) is so rude she always is on the phone and when people ask her something she is mad. Bad personal service.

dan tabatabaei

their customer service is not helpful at all. it s more convenient to hang up on you, if there is an issue.

Yecca Reyes

It takes a long time to meet people

Nik Markovich

Not only is Iaai the worst auction but it is full of people with horrible customer service.

carlos blandon

Good prices on used cars

ang sherpa

Only 3 hours wait time pick up a vehicle I thought it was going to take a whole day

Mekan HAYTIYEV

The worst IAA location ever... Pulling up a vehicle takes around two hours.