Nissan of Garden City

Reviews 6

MA

Manish Chopra

I have bought a certified pre-owned 2014 Nissan Quest LE on 04/27/2015 from Nissan of Garden City car dealership located @ 316 N Franklin St, Hempstead, NY 11550. As per the adverstiment and Carfax Report they were supposed to give me a pre-owned certified warranty with my purchase. I had ask this question about Certified warranty at the time of Sale, but was told that it’s not included and when asked why are you selling me a certified pre-owned vehicle when it does not have the certified warranty. The response I got from the Salesman and the Finance manager that it is available but I have to buy it. So with my purchase I went ahead and bought the extended warranty for $2900 plus tax. It was too late the night I purchased the Vehicle and I had to drive all the way back to South Windsor, CT from Hempstead NY (2.5 hrs. one way trip). I didn’t get home till 3.00 in the morning that evening. The next day when I went back and looked at the adverstiment and the Carfax Report, I was very sure that the pre-owned vehicle does come with pre-owned warranty and I didn’t had to buy the extended warranty. The first thing I did was to reach out to the dealership via phone calls and emails. After numerous tries I was able to get hold off the General Manager Dennis Barchi and the customer relations Manager Nicholas and I was assured that they will look into the matter and call me back. After a day or so went pass and didn’t get any response back. That’s when I realized that they are not going to look in to matter and try and resolve it peacefully. I called up the Nissan Customer Service and opened a case (Case No # 18634874) against the dealer and in-fact spoke to the customer relations specialist regarding the issue and she assured me that she will try and contact the dealer and ask them to follow-up on my concern. The next day (Friday) I finally received a call from the dealership it was Nicholas the customer relations manager and he asked me if I can come to the dealership so that they can resolve my matter. I told Nick that I leave 3 hours away from the dealership so I can only come over the weekends and he said don’t worry I can come any day of the week and just see the Finance Director Dennis Garcia or Christopher. I went as far in asking Nick that I don’t want to waste my time if they are going to honor the pre-owned warranty that comes with the car and he said they will get these resolved, but only in-person and not over the phone. So I decided to go to the dealership on Saturday (05/02), but before I left I had called up Dennis Garcia to follow up on my issue and his first reaction was I not aware of any such issue and after explaining the on-going issue and his response was come on- in and ask for Christopher. Finally when I arrived at the dealer I spoke to Chris and explained him the situation and his reaction was same thing that he is not aware that I was coming in and second if he knew that I was coming he would have told me no, coz they don’t cancel or modify any contracts over the weekends. I got really upset after numerous explanations and going over the advertisement I asked him that the pre-owned certified comes with pre-owned warranty. He said that he could not to do anything and would not honor me the pre-owned warranty coz it’s optional and not included with the car. I asked him fine at least cancel my extended warranty that I bought and he said he can’t do it either. I was so mad I told him I need to see the floor manager and he said fine and asked me to wait in the lobby. Finally the sales manager shows up and wants to know what was going on I went over the entire the situation and he said he will look into it and come back. After 5 minutes or so he shows up and tells me that I can take my concerned straight to Nissan and they would not to do anything to resolve it. I asked him can they at least cancel my extended warranty and he refused to do it. . I was so angry and mad that if they didn’t want to resolve my matter why in the hell they asked me to come at first place.

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A

A Private User

BEWARE!! WORSE EXPERIENCE EVER!!! THINK TWICE ABOUT THIS DEALERSHIP!!! POOR CUSTOMER SERVICE – POOR SERVICE DEPARTMENT!! THEY EVEN HANG UP PHONES ON YOU AND THEIR PRICES ARE ALL LIES!! PRE-OWNED VEHICLES COME WITH ISSUES AND THEY WILL NOT TAKE OWNERSHIP OF THEM!! This dealership sold me an SUV with mechanical problems and refuses to exchange it. I financed a $32K Armada in late October 2011. Five days after my purchase, I had to bring it into the service department because of knocking sounds etc. The SUV spent nearly 2weeks in their shop and required me to get a rental car. Yes, the dealership paid for it, but this was an inconvenience to me as the clock on my monthly payments had already begun and I didn’t have use of my SUV which I am paying for. After spending several days in their shop I was told that there was major work needed – change the entire drive shaft and rear differential - Why was this not found at the time of prepping?? I had spent many hours at the time of purchase because Nissan garden City claimed that the SUV was undergoing extensive prepping for safety measures. I was patient and quite glad that the dealership was interested in my safety. I had to bring the SUV back about 2 weeks thereafter for another knocking sound and because of excessive idling and vibration when the SUV is in gear. It took for three different mechanics, all top mechanics at that, to check the vehicle and find nothing. How can you find nothing wrong with a vehicle that is making a loud humming sound??? They heard the noise I was complaining but just didn’t feel like fixing anything. Ok, I decided to wait it out another week until the humming noise and shaking vibrations became excessive. Now for the third time at the service department and only having the vehicle at this point for 6 weeks, I brought it back to have the shop manager check it himself and this idiot smiled at me and laughed. What the hell is so funny??? I complained to the service manager who was so disrespectful to me, yes he yelled, but he sent yet another mechanic, now the 5th mechanic in the service department to test drive along with myself to hear and feel the problems we are complaining about since the others were not confident enough. This mechanic told us he heard everything and agreed there was a problem with the mechanisms. He went into the service manager’s office to tell him the same, but the service manager closed out our ticket and had the receptionist put on the ticket that there was no finding. Now irate, I went into the service manager’s office and demanded an answer to this ridiculous finding! He replied “that the space is too small to say that there is a mechanical issue.” He also continued on to say that if the department attempts to fix the problem, it will only make it worse. Doesn’t that mean then that the problem cannot be fixed??? I made the service manager write the same in his own handwriting on the service ticket. Immediately thereafter I went to the sales department to bring forth my complaints since the vehicle was now in my possession for only 6 weeks. I was greeted by sales managers who insisted that they would “swap” me out of the defective vehicle as soon as my title arrives. “No worries” I was told by them. I went home believing this. A few days or so later, I received in the mail and offer to “swap” out of my vehicle but when I called to take action on it, I was told that I have to wait on my title first. Meanwhile, I kept in contact with the sales manager that gave me this promise of doing the swap and he assured me times over that he will take care of my needs once the title arrives. The title arrives finally on January 13, 2012. The sales manager is contacted and an appointment is scheduled to come in on January 16th. Just bring in your title we are told again.

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CH

Chidambarnathan Karthikeyan

I am giving a rating of 1 for this dealer, since I cannot give anything lower. I went to this dealer since they showed a certified car (Nissan Sentra) around $11,500 on their website which was around $500-$1000 less than other dealers in the same area. But when I went to the dealer, to buy the car, the dealer showed a different price. I had a long conversation and finally settled for $14,500 (including the dealer fees etc). Then they did my credit check and finally i went to the finance officer to finish the loan formality. After application complete loan process, the finance officer said that my car price would be $16,000 (excluding taxes). He said this is because of $995 loan processing fee, which was never mentioned and added some miscellaneous charges to bring it to $16,000. When I said that the salesman said all charges were included in the $14,500. He said there were some miscellaneous. Then he said my loan rate from capital one is x% (which is 5% higher than what banks were ready to offer). The finance officer convinced me to buy the additional warranty ($2,300) and said that would reduce my loan rate to the one which other banks offered. As all this process took more than 3 hours and I was desperate to buy a car as soon as possible and this was my first car. So I ended up paying $18,300 (excluding approx $1100 tax) which is than $3,800 additional to what was discussed with sales and around $7000 more than online quote . After reaching home, I saw the invoice and saw there was no mention of all the miscellaneous and loan processing fee. it was all included in the car fees. I tried to reach out to finance officer more than 10 times after that try to understand why there were additional charges not reflected under different sections. But he never picked up the call and there was no response from the customer service on any of my emails which I sent to them. I provided my experience of my car purchased in June 2015. I am doing this now, since I did not know the entire process then as it was my first car purchase. But now, i have gone with my friends with many dealer and now I know the service by other dealers

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VA

Vaibhav Patel

Hi Denis, I leased my car in 2012 from Nissan Garden city. I got my lease through Marquis Auto. VIN for my car is 1N4AL2AP2CN578424 Nissan Altima 2.5S On carfax report it shows I performed service at location on 9/5/13 and mileages are 29,171. Fact is I never came to location and when I bought lease mileages were 27,610 on 7/29/14. This is registered with NJ DMV. This is on my title and so with DMV. Please help me to resolve. Please send documentation to carfax and correct it. I am trying to trade my vehicle and it is giving me big problem. I will not get deal if not solved before Friday. Since Morning I called 7 times and they keep on transferring me to numbers, either VM is full or person is not available. Hope I listen back from you. Persons I spoke since morning Receptionist 3 times, VM to Bob she transferred 3 times and one time text to his cell phone. Paul from Sales department. Thanks Vaibhav Patel

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KA

Karen Cooney

This is my third lease from Nissan Garden City. Quite frankly I had no intensions of returning here after my previous experience as I got the run around and walked out paying way more than I should have. The reason I am back with Nissan again is because of DOROTHY. She contacted me as my lease was coming to an end and was so pleasant to speak with. She brought me back in here as she texted with me working around my schedule. I came in and explained to Dorothy that I did not intend to come back and I was set on a number and a car if I were to stay and lease again. She was a sweetheart, no games and straight foward with me! I swear she had a magic wand with the head honchos in here! She made it happen! I walked out of there in my new car happy as can be and I truly owe it all to Dorothy! If you want a positive experience seek Dorothy out she is a pleasure to work with!

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MI

Michael Persaud

Went to NOGC to buy a used vehicle. It was an overall smooth experience. I see alot of negative comments regarding coming in for maintenance, as i havent done that yet i cant comment. But as far shopping for a car, I felt like they were very willing to work with me. Yea it was an hour wait to get a salesman to talk to but i wouldnt expect a salesman to rush another customer because i wouldnt want to be rushed either. When I did get to talk a salesman, Derran, he was very accommodating and willing to negotiate on many issues. Negotiate being a keyword. If you are really looking for a car you need to walk in there well informed and know where you stand. He gave me a minimal amount of BS and we worked out a deal in 20 mintues flat. If you serious about buying a car, have a budget and did your reading, then NOGC is a fine place to get a vehicle.

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