Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	4561 13th St, St Cloud, FL 34769
Phone:	+1 407-891-3661
Site:	stores.pepboys.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 78

Reviews 43

Derek Schaefer

My car over heated and knew it was either the water pump or thermostat and had my car towed to Pep Boys Saint Cloud. Quoted me $560 for the water pump. I then called the Pep Boys in Kissimmee, 4 miles away, and asked for a quote for the exact same service and water pump, they quoted me $390 for the same thing. I then had them break down the parts and labor for me. Saint cloud, Procool water pump $110, Kissimmee, Procool water pump $94. Pep Boys website had the Procool water pump for $45. In addition , their computer showed this a 2 hour job. This math does not add up!!! After pointing out all of this to the manager, Eric. He tried to explain that his sales guys and even mechanics work on commission. Buyer beware, they really are in the business of exploiting people! I am a pure capitalist and am all for a business making a profit and I do understand the overhead for a business to stay in business, but come on!!!! Called a friend who picked up a water pump for $52.99 from NAPA and installed the water pump for me for $210, that included the water pump. Really, Kissimmee Pep Boys was about the correct price. Very disappointed in Saint Cloud Pep Boys and will definitely not be going back.

John Zeigler

We got a signal in the car that a tire was low. We stopped at the WAWA on 19 and added air. I noticed a nail in the tire and it was leaking slowly. I filled the tire to 36 lbs and we drove to find a tire store. We stopped at the Goodyear store near Office Depot and Chilies on 192. I figured we could eat while they fixed it. We left the car there. While eating they called and said we needed a new tire. I knew it was bullcrap! Only 30K on a Sonata. So I said no just plug it and they said "No" it was not in good shape because I drove on it. When I parked it in their lot it was not completely flat... I saw that before I walked in. They had put the spare on and they CHARGED ME 22 DOLLARS!! We left and went to PepBoys across the street. John TRENT the manager fixed the flat and told me he was sorry I had been treated so poorly across the street and then said "NO CHARGE!" He mounted the repaired tire and balanced it for free!! I will always go back to PepBoys in Saint Cloud. They have earned my business!! NEVER go to Goodyear!

john urbancik

My name is John Urbancik . I live in New York and visit Disney a few times a year , I drive a 2000 chevy suburban which is getting up there in age , I have no worries about if I have any problems while I am in Florida any more . My wipers were not working and I drove to there shop . They were having a hard time getting the part I needed , They located the part it was getting late and the supply house said they could not get deliver the part today in time that I would have to pick it up if I wanted it or wait till tomorrow . As I was leaving one of the boys runs up to me and says oh no your not going to pick up the part . I was like I have no choice , They said is raining season and might rain at any time . Come inside and relax , It s to dangerous for you . They went in there own personal car to pick up the part and stayed a little late installing my part , These guys cared about my personal safety and treated me like family , I highly recommenced this place to everyone .

Katie Dodge

I live easily 30 to 40 mins. away, but made the drive to what I thought was still big 10 tires in hope to get the same family orientated service I got the first time. To my surprise the service was even better. John there store manager and Hector one of there sales associates really did an excellent job of making me feel great about a close to $1,000 purchase. John also came out to the shop and showed me a couple of things I could also take care of that will extend the life of my truck and the new tires I put on it. Long story short, they did a great job and have earned my future business. Adam Dodge

Big Doc

I was visiting from TN and thought my CV Axle was going bad due to the loud thumping noise. I searched the web and called Hector and expected to pay for a complete axle replacement. After checking the car out, he informed me that the axles and bearings were fine, but I had a tire that had separated and needed replaced. I expected to have my wallet "raped" since I was from out-of-town," but he was so surprisingly honest and accomodating that I bought 4 new tries from him. I could not have asked for a better experience!!!

Melissa Sacco

I got a flat tire yesterday and discovered Pep Boys Towing Service. Luckily the tire blew a mile from one of their shops ( but on a Sunday night when they were closed). My rear tires were done first thing next day so I could go to work and I was given a discount on my bill. John was very thorough and explained other parts that needed to be replaced, but did not pressure me to have the work done. I would recommend going here if you are in St.Cloud/Kissimmee area. :)

Annie Sun

Called to make an appointment for an oil change a week ago and the man I spoke to said the computer wasn’t working so he would manually put in my appointment later. Today I drove 20 minutes to get an oil change and there was no appointment made for me on the computer and all they said was “Sorry” and I would have to wait an hour an a half wait just to get an oil change. I’m so glad I didn’t spend a dime here today.

Britt Leslie

they just mess up your stuff here and dont honor warranties, ive had an open case with pep boys 1800 number for nearly 2 months with not a single phone call from anyone they straight lie to you when speaking to you. This is on going for nearly 2 months, and they didnt even put our dash back together after "fixing" our issue, dont trust Eric the manager there (ex garage door sales men not a mechanic)

hare scrambler

I recently got 4 new tires installed. Eric (manager) was very helpful and got me the best price possible with the 4 tires and alignment. Nazario did all of the work. I watched through the whole process. He removed, dismounted, remounted, balanced all tires perfectly then reinstalled and torqued all lug nuts to spec, then corrected my "toe out" issue on the alignment. Thank you guys.

Kristen Smarr

Highly recommend this Pep Boys. This place was the only tire company in the area that did not have a ridiculous wait time. They were able to patch my tire in less than 5 minutes, while other places told me it would be a few hours! Even though they were busy, they made me feel like my problem was important. Thanks Steve and Manuel!

Britt Leslie

place sucks had an open case for 2 months and no one calls you back and they will stright lie to you when you call the 1800PEPBOYS number PLEASE!! record your convos with them to catch them on their lies (they say they record them) but wont give you access record them please you will need them for small claims court if needed!

Prerit Jaiswal

One of the best customer service I have ever received. I was traveling down to Miami but my car broke down on the way. My car was towed to their shop just half an hour before their closing time of 7 pm but they worked really hard until 10 pm to get the car up and running. I would strongly recommend their service.

britt leslie

this place will rob you and when you try to call the 1800 number they give you the run around for months i talked to the District manager about my issue, he assured me it will get taken care of and leaves me a phone number to a store that doesnt help me at all its another store who doesnt know my issue

Allison Ferreira

After multiple terrible experiences at the local Walmart TLE, I decided to give Pep Boys a try. Eric at Pep Boys showed excellent customer service, professionalism, and took the extra step to help me. They now have a loyal customer that will be back for any car maintenance/troubles I may have.

Samantha S.

I would highly recommend this Pep Boys. John, the manager, is awesome! Everyone is friendly and service is superb. I would go no where else! Trustworthy, honest, and fair priced. If you want great service and a great deal, I would go here.

marie thompson

Went to a local dealership and they wanted 1200 for repairs after going to pep boys they charged alot less than this (about half of this) Stay away from dealerships! Car is running like a charm after my visit to pep boys! highly recommended!

Jack McDonald

We needed a tire changed ASAP, Walmart said there would be a 2 hour wait so we came to this pep boys and the service manager Eric had us in and out within 30 minutes of arrival. Fast, friendly service definitely recommend this location.

bojitsu123

I recomend to all local and non-local residential, commercial and visitors. There customer service is superb, their quality of parts exellent, wait time good. and prices are fair. I wanna thank. Hector, Eric and Jose. Im very happy

Shannon Niedenthal

I purchased new tires for my vehicle today. The customer service was fantastic. John and Hector were friendly, courteous and efficient. Awesome experience. I would highly recommend this store.

Jeanne Lewis

I took my Chrysler Sebring in for a new air compressor and the customer service was EXCELLENT!! The staff were knowledgeable and friendly, and I would take my car back for service anytime.

Elizabeth Rodriguez

Super great customer service. Affordable prices. The manager was really helpfull and they do whatever it takes to make you happy. They work far and beyond for my car tires to be replace.

javier martinezrivera

Went to the Saint Cloud store to ask for tire balancing and wait time and the manager was a complete ass about it. Very unprofessional and rude the way he spoke to the customers.

Steven Alvarez

Willing to help and they did not try to push a sale. They constantly mentioned the services available but I never felt pushed. They fixed my breaks quickly!

John Dias

Only place in St Cloud that safely plugs a tire. Don’t get fooled into replacing your tire at other shops if it has a nail near the sidewall.

Jesse Fletcher

This pep boys has excellent customer service and trustworthy business practices. I will definitely trust them with my cars in the future.

Sarah Beyers

Awesome customer service! Went up and above to help me out with EVERYTHING that I needed. Will not take my car anywhere else!

Joey McCall

Had to bring truck in 3 times for them to get the alignment straight. It was ridiculous. Finally got it right the third time.

Janet Bergoch

Great place to go and the staff is friendly. Manuelle went out of his way to help me, unlike other PepBoys in the area.

Cyndi Roman

Awesome staff. Like going somewhere, where they remember who you are. They provide great service.