Roberts Toyota

Category:	Car Dealer
Address:	1027 Nashville Hwy, Columbia, TN 38401, USA
Phone:	+1 931-388-3006
Site:	robertstoyota.com
Rating:	3.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM Closed

Location

Photos 100

Reviews 51

chris udell

I took my sister in on 29 Dec and she bought a used 2011 Dodge Durango. She did not purchase the extended warranty which is now turning out to be a mistake. About 2 weeks after she purchased the vehicle the ABS control module went out sending a Christmas trees of lights to go off on her dash board. Roberts covered $250 of the $500 to replace it. this was replaced on Monday, now she is being told that 2 days later and another check engine light, that the thermostat is bad, the computer needs an upgrade and the coolant system needs to be flushed. Roberts answer to this it ran fine when we sold it and we offered her a warranty and she turned it down. Wow you are a very respectable dealer, I can assure you that no one in my family will ever shop at any Roberts Dealers ever again, and anyone we talk to will be told to stay away from Roberts. I understand it was bought as is and Tennessee has no lemon law on used cars but for a car to break down less than a month after purchasing and the dealership pretty much saying your problem, is very disturbing.

Teresa Lorence

Very poor customer service. Purchased four tires, was told upon arrival it would be about an hour wait for installation. Over three hours later I was finally out the door. My vehicle sat in the exit garage at least 30 minutes after service was completed, while they took lunch break. Finally, when I stood up and looked through the door to where my vehicle was, and came back from the restroom, the tech said the car was ready to go. After all this, the bill was more than what I had been quoted earlier in the week when I had called for a quote and appointment. I asked to speak with the manager, Troy, I explained what had occurred and the only thing he apologized for was me being told it would only take an hour for the service. Been dealing with Toyota dealerships for years in Wisconsin and only had superb customer service. Needless to say, I will drive further to the next Toyota dealership in the state of Tennessee in the future. Only good thing that happened, they did give me the price that I was initially quoted on the phone.

Adam Smith

Run in the other direction if Donnie Robertson comes out to sell you a car! My wife and I bought a used vehicle. After signing all the necessary paperwork, we stepped out to drive home and were greeted with ONE set of keys and promises to get the other set from the previous owner. Donnie said he would have them the following day. The following day Donnie became a much more difficult man to find. Repeated calls over the next few weeks led to more promises he would deal with the situation and call me back. He never called back. A month later he admitted he was unable to find the keys. He said he would talk to his "key man" to see if I could get a discount on a new set. And he said he would call me back. Guess what? He never called back. So here I am at the hardware store having a $70 key made. What an awful experience!

George Kraft

Called about a Lexus for sale here. Exactly what I was looking for after an insurance settlement on a total loss. Salesman told me the car had a contract on it, and would call me if the deal fell through. Two days pass, so my wife calls just to make sure it was no longer available. Sales lady says it is being serviced, and now it is relisted for a thousand dollars more. Understand, we were willing to drive nearly two hours to buy this car, but the lack of communication, and a change in pricing resulted in a loss for both of us. I lost the car I wanted, and you guys lost not only a sale, but my futurte business as well, and earned you a negative review. We ended up going to Birmingham to buy a similar car from someone who treated us much better and much more ethically.

Gabriel Ruiz

Purchased our Toyota Tundra here. It was a great experience. The sales people were friendly, and even provided me a loaner so that I could drive my wife back to her office while we completed the sale. The times I have been there in their service department It has been comfortable with complementary WiFi and good cushy chairs. The only disappointment was that I found out that the cruise control on my 2011 23,000 miles Tundra did not work. I should have been more thorough during my test drive. The part to replace cost $2,000 dollars but the guys the service department are trying to find a solution for me. Thanks Roberts.

Dillon Dominick

DO NOT COME HERE FOR SERVICE! The service manager was unbelievably rude from the moment I met him to discuss the issue I was having with my car. He would go out of his way to make me look like a dumbass and call me a liar. Mr service manager, i didnt tell you this but I happen to be certified in manual transmissions so Im a little more knowledgeable than you think. Oh and I had to wait 2 and aa half hours for him to tell me they werent going to perform my transmission service because he didnt think I had a real issue even though my car pops out of 1st gear and the synchros grind when shifting at low speeds

Matthew Wakefield

They had the best price in 50 miles of my house for a Corolla. I worked with the salesman Guy. He didnt come off as your typical salesman. He was very honest, genuine, kind and efficient (no waiting games etc). He took the time to help me set up the car to my preferences well after the paperwork was signed. Their location, although out there, offers some great areas to test drive. After some bad experiances with Mboro and Nashville dealerships, Roberts was a breath of fresh air.

Mike

Have had problems since purchasing the car I thought I wanted. General manager Paul doesn’t return phone calls or respond to emails. Ironic that he posts replies on reviews but does nothing to even return your communication back to you. Would not recommend this dealership to anyone...moreover I will also be filing complaints with BBB. So sad

Janet Byers

The car I had interest in was delivered to my house and left for me to test drive on my own with flexibility in time. When I decided to buy, the paperwork was brought to me and all done at my kitchen table. During crazy graduation week, this made a HUGE difference in whether I purchased from Roberts Toyota or not.

Bill McDonald

Johhny V is the man, a pleasure to deal with. I communicated with him before making the 2. 5 hour drive to the dealership. He gave me a price, I accepted and when I arrived we were in and out in less than an hour and I paid exactly the amount that he initially said I would. I highly recommend these guys.

Dana Campbell

Overall extremely satisfied w/ the new car process at Roberts. I was able to get my perfect minivan at a great price. I qualified for the best finance plan they could offer and got necessary coverage added all staying in the monthly payment range i wanted. I will definitely return for my next car purchase.

Sadat Saadullah

I have purchased a Certified Toyota vehicle from there. Service was excellent. My sales person was Donnie Robertson. He went above and beyond. He did not pressure me at all. He gave the true facts and provided me with excellent service. I highly recommend Roberts Toyota and Donnie Robertson.

A Private User

FANTASTIC! I have bought three cars there. Larry and Donnie have both been great. I went to Toyota of Cool Springs and got treated like a number, but Roberts got me the deal I was looking for with the trade price I was looking for. We are officially a Toyota only family now! Thanks!

Shannon Floyd

If you need a rental car, Roberts Toyota is the place to go. The customer service is top notch and the car is new and clean. I do not worry about car issues and the gas mileage on the 2015 Camry is amazing. I highly recommend Roberts for your next rental.

iris Hester

I did not buy a car from them personally. Took daughter to buy car here. She bought it because she is young, naive and impatient. Witnessed dishonesty and willingness to take advantage of her naivety. Would not do business with this dealership again.

Jeremy Anderson

Told me whatever they had to to sell me a car with the check engine light on. They reset the code after telling me they would take care of it. And when it came back on did not want to help me told me they would not do anything.

Bonnie Sedberry

The Salesman and Manager were extremely friendly and did a great job of explaining the paperwork and options available to us. They both wanted to make sure we were completely satisfied with the entire process.

Lauren Haynes

My husband and I had a great experience here. Wayne was our sales rep and he made the process as simple and professional as I could have hoped for. I would highly recommend this dealership.

Steve Pillsbury

Poor experience with salesperson. Went in asked a simple question and got the run around for an hour while he tried to convince me to spend $100 a month more than he told I wanted pay.

Becky Jones

VERY customer friendly process! Make customers all feel like they are special. Informed staff that care about their customers and matching each to the right vehicle!

veronique Brown

Sales person, Donnie awesome. Unfortunately I was not comfortable working with staff seemed like they are under a lot of pressure

SPC Shitbag

Stephen really knew what he was talking about. Walked me through the whole process and put me in a car I love. Will buy again!

Wanda Scruggs

After checking out several Toyota dealerships, Roberts Toyota gave us the best price on our new 2017! Very happy!

Thomas Broderick

Roberts Toyota is the hidden gem of Nashville! I recommend them to everyone looking to buy a vehicle.

Clint Osborn

Great customer service, very nice cars for reasonable prices, and located on a major intersection.

Karen Olayinka

Perfect service from Jason and the entire staff. Got an unbeatable deal. Roberts Toyota for life.

jason thaxton

Great dealership, and great buying experience. The staff was friendly and very knowledgeable

Flynt Myrick

This dealership has nice facilities with a comfortable waiting area for service customers.

David Gilliland

Dustin in service went above and beyond, as for the rest of dealership questionable

Gail Spragins

We had a great experience with the Internet Sales team at Roberts Toyota.

Brandon Jones

Great Experience!! Very Professional!! And they gave us a good deal !!

Trever Mason

Larry Campbell is a real good salesman. I will highly recommend him.

Richard Reese

Great experience! Salesman very knowledgeable. No BS. No pressure.

Sharon Steiner

Ms. N. Hunt was most wonderful in assisting with rental car.

Bill Trebing

Good experience. Smooth and fast. James was very helpful.

Dana Counts

Staff was nice but only 2 were helpful. Great location

Jeff and Mary Schullo

Went for normal maintenance service to this dealership.

Maria Guadalupe Gallo Reyes

very good

kevin Jones

Tried very hard to make buy a car while I was there

Jerry Jordan

Nice sales people and courteous service. Thank you!

Derek Mueller

Very friendly staff and very easy to work with.

Carla Killen

Very clean, nice waiting area, friendly people

chase williams

Great! I would highly recommend Roberts Toyota

Cynthia Ford

Excellent service, outstanding salesman !

Jane Monroe

Not able to get convenient appointment.

Brandon Schroeder

Family owned. Great customer service!

Mike Lindsey

Good, friendly service department

Christine Hery

Terrible service for repairs!!

Sterling Davenport

Friendly courteous staff.

Tami Dooley

Great service department.

Kenneth Lovett

Awesome Dealership !!!!!

Roberts Toyota

Location

Photos 100

Reviews 51

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